Residence Inn Springfield Chicopee

The young lady Ace at the front desk was absolutely outstanding. Her customer service skills went above and beyond in every capacity. She is an asset to Mariott. The rooms were immaculate and so spacious. We were thrilled with our stay.

We were in the center of everything we did. Short drive out and back. Used the exercise rm and pool. Breakfast was a great way to begin our day. Easy in and out of parking. We came and left early and late. Room was comfortable and clean. Trash from previous tenant was still under sink. Room just needed a touch up. We stayed 7 days and had everything we needed. Coffee all hours, Great dinning choices close by, Walmart across the street. Would definitely come here again and probably will in the next few years. Great and friendly people make for unbeatable atmosphere.

Overall nice stay. The location is great due to there being several restaurants and stores like Walmart and Aldi that are literally walking distance. They have free breakfast and I loved their breakfast set up, everything individually wrapped as far as food goes. The only thing I wish they had is bedside charging ports. Most hotels have them as either part of alarm clock or in the bedside lighting. Other than that, great place to stay.

Very poor location! Front desk personnel did not give correct directions from the Interstate off ramp- took over 40 minutes to back track.to hotel. Front Desk did not have local map/resturants, etc. outside parking door entrance to room not working- had to use front entrance.

We reserved this at the last minute due to an emergency and couldn't have been more satisfied (caveat--due to the last minute reservation, we didn't have to pay the full price). It was luxurious, and walkable to the wonderful Indian restaurant (Priya). The room came with a full kitchen (which we didn't need) but we were able to store our groceries in the large refrigerator. Breakfast was great. Best of all, the room was very quiet and we had a good night's sleep.

Friendly staff, clean & breakfast options all great! We will be back next year!😃