盧加諾聖薩爾瓦托雷山附近酒店

房間很大設備很好，外麪對着湖，風景很好，可惜沒時間。最不滿意是前台服務員，感覺對中國人不友好，語氣真硬，這是五星級的服務員？？

太驚喜了。入口,車庫,入住都太容易了。但還有另一個大驚喜:我們升級成套房,房間和浴室都完美乾淨,餐廳食物很好。有一個不錯的露台,可以俯大型游泳池。工作人員非常專業,非常友好。早餐是設備齊全的自助餐。位置對我們來說非常完美。離高速公路不太遠沒有缺點,離盧加諾也不太遠不到半小時就能到達。我們強烈推薦這家酒店。

We had a wonder stay for two nights. The hotel is a classic with lots of history and a perfect location for walking to the town or enjoying a swim in the Lake. The formal restaurant was outstanding. Be sure to ask for a room with a view of the lake. The Pizza restaurant was perfect for a casual dinner with a great view.

My husband and I stayed at the hotel for four nights to celebrate his birthday and our anniversary. The hotel is beautiful and the room was great, but we had severe food poisoning from the hotel. We ate breakfast, lunch and then had dinner at the arte restaurant to celebrate our anniversary and the next day experienced terrible food poisoning and ruined a day of our trip. When we told the front desk as well as the the manager we were spoken down to, scolded, and were told we didn’t know how food poisoning worked. Since we had not gone to a doctor (we’re not local) they said there was no proof that we had food poisoning and essentially treated as though we were liars (not exactly how you want to feel after getting sick for the last 10 hours). They did not offer us anything and said it was our word against theirs (again, we had exclusively eaten at the hotel). We are understanding that mistakes happen but the way we were spoken to was so incredibly rude. We then contacted the general manager and he offered to cover a future meal. We’re not local, and certainly won’t be making the effort to go back. Overall, beautiful hotel but incredibly disappointed in the staff and service, especially after paying so much for our stay.

我只住了一晚,因爲我首選的酒店已滿座,我被迫進入酒店城市盧阿諾。我驚喜不已。工作人員是我在世界任何地方遇到過的最親切的。當然,裝飾沒有什麼值得稱讚的,他們沒有客房服務或其他基本設施,但很乾淨,高效。我必須再次指出,這裏的工作人員非常出色,他們中的每一個。我會推薦這家酒店。

這可能是一家不錯的酒店,儘管價格昂貴,但從其位置來看,這是合理的。但不幸的是,我在任何酒店,任何地方都有過最糟糕的經歷。好的方面:在Paradiso的地理位置很好,在海濱大道上,步行15分鐘即可到達盧加諾市中心。漂亮的大堂,美味的早餐和友好的工作人員(早餐時,部分是在接待處)。但是好東西在這裏結束了。這次住宿是一次三次入住的多城市旅行的一部分,我簡直忘記了入住時間,預訂實際上是湖邊景觀房。我們到達並已於2:30完成入住。前台的女士告訴我們房間還沒有準備好,我們需要等到下午三點。我親切地問她能否和客房部覈對一下房間是否準備好了,30分鐘到下午3點,但她只是說“不,不是”,然後我讓她給我們一個湖或至少湖邊的景色,但她告訴酒店已經預訂滿了,我們的房間可以看到游泳池。我們不想等到房間準備好,所以我們只留下行李,到達了城市。我們晚了9點回到酒店:下午30-10點,當我們到達房間(我想是315)時,我們看到陽台(建築工地或採石場)的醜陋景色時感到不愉快的驚喜。在浴缸裏塞住了塞子,水池很快充滿了髒水。我打電話到接待處去修理,辦理入住的女士來了,但是她說這個鐘頭旅館裏沒有人修理,她就走了。所以我不得不把手伸進水池裏,把塞子拿掉。然後我們想打開沒用的電視。我又打電話給前台,有人過來拿遙控器換電池,但是電視也沒有啓動。所以他告訴電視可能壞了,他們第二天就設法修好它。我終於發現電視實際上被從硬件電源按鈕上截住了,因爲遠程電源按鈕實際上沒有工作。這一切讓我更加沮喪,我終於意識到我實際上預訂了一個湖邊的房間,他們沒有給我。所以我去了接待處,向他們展示了實際的預訂確認,並再次要求我支付的房間,他們告訴他們不能因爲一切都滿了。我要求第二天按預定的順序換房間,否則我會向旅遊局投訴。幾分鐘後,我接到接待處的電話,告訴我有一位經理,如果他能來看房間和說話。當然我說了。我錯了!門口來了一位女士,她幫我登記入住,旁邊有一個人,她走進房間問我出了什麼問題。我開始告訴他我們訂的是側湖景觀,但我們沒有,但他打斷了我,開始提高嗓門,告訴我爲什麼我一直抱怨!我不喜歡房間的是什麼?傢俱不是新油漆的嗎?我說過我從不抱怨他的話,我只是想

Well..... where do I start, this is one of the most breath taking places I have ever visited in the world. I booked this for my daughters 30th birthday it was her choice to go to Switzerland, neither of us had visited this part of the world before and it far exceeded our expectations. It took a plane, train and a taxi to get us to the hotel so a bit of a journey but sooooooo worth it. We flew to Milan, took a train to Lugano and got a cab up to the hotel. Tip catch the 444 bus from the train station, it so much cheaper than a cab and the bus drops you right outside the hotel, we used the bus every time after that to go down to the town. The hotel itself is stunning, the views are amazing, you have to see them to believe the photos do not capture the utter beauty of this place. You will also notice the peace, all you can hear is birdsong, it is absolute heaven. The hotel staff are amazing, they could not be more helpful. We has lots of questions and time and again they helped even printing bus time tables and giving us maps and tips. We had a welcome prosecco on arrival and then went to find our room. WOW! and what a room We had been upgraded from a garden room to a room with a view of the lake and a wrap around balcony. My daughter opened the balcony door and almost burst with excitement, it was amazing. We had a twin room which was large and super bathroom and even the view from the loo. The room was clean and comfortable, there is a safe, fridge and kettle. You are provided with robes, slippers and even a bag to pop your bits in when using the spa. This hotel has thought of everything. I could write a 10,000 word review on this hotel there is so much to say. The infinity pool is warm and you lean your elbows up on the side and just stare at that view. There is an amazing indoor pool which you can swim into from the outside pool through automatic doors. Tip give the sensors a little wave and the doors open quicker. We had two treatments in the Dot spa a massage on one day and a facial on the other, both fabulous and the staff in the spa are great. Breakfast was included in our room rate and had so much choice. We eat in the restaurant for lunch a dinner but also had room service and dinner on our balcony which was lovely and a little bit cheaper to. The view every where are fantastic, it takes 30 minute to get up the mountain so you are very high. There is a little airport way below and we loved watching the planes take off over the lake and we were still way above them. We took a walk through the Algra mountain one morning and whilst it is challenging (its very steep) it is so beautiful and worth the climb. I could say so much more but I think you should just go and see for yourself. You will not be disappointed you will come away feeling on top of the world. My daughter loved it so much she is going to return with her husband for their 10th wedding anniversary. Thank you so much Kurhaus we had the best time.

Excellent room, value for money. Friendly staff. Excellent dinner service with a good choice of drinks to accompany food. Location is central to two train stations plus easy bus connections. Surround the hotel you have local bars and very unique restaurant reflecting food of the local communities. A must stay ….

【Suitenhotel Paco Paradiso】（盧加諾站） 酒店並不在Lugano火車站，距離下一站Paradiso更近。出了火車站，需要推着行李走一段上坡路，步行15-20min，非常累人。 酒店靠山麪海，依山而建，所以Lobby在2樓。而我們預定的露台房，則在PL層，草坪，躺椅，湖景，日落… 畢竟這裏屬於意大利語區，所以，staff長得更像熱情似火的意大利人。辦理check in時，會有冰鎮welcome drink，以及打印入住者姓名的coupon。前台金髮眼鏡姐姐，會送我們去room，並一路介紹酒店各項設施與開放時間。 開門那一刻，驚呆了，客房麪積不止網站上標明的24平米，好大…一旦卧室在別間，客廳就會很顯得寬敞，大寫字檯方便我開電腦處理郵件。客廳裏，另隱藏了2張下拉式小童牀，適合一家四口親子出遊。 拖鞋，洗髮護髮套裝，酒店配備。馬桶🚽安裝了自動沖洗智能蓋。 比起樓上的陽台房，自帶花園露台的客房，感覺更像個house，湖景，一覽無餘。 健身房，桑拿🧖‍♂️，酒吧，夜生活，任君選擇。前2項免費🆓。 check out時，在ctrip擔保到店付的房費基礎上，還需額外支付稅金： 城市稅：8.8 CHF 遊客稅：3.4 CHF 告知前台，可隨時叫車（Taxi）送去火車站，費用酒店承擔。我們以為送去最近的Paradiso火車站，不是，司機直接送我們去班次更多的Lugano站，20min，轉山下坡路。 這家酒店（197 CHF/晚，不含早）更適合於休閑度假，在酒店前台報名參加activity：登山，文化藝術。離開時，去foxtown，掃一下貨。

the best hostel experience of my travels. the hotel rooms are on the upper floors of a beautiful Villa right behind the Lugano train station (5 minute walk). the hostel rooms are in the cellar. one communitity bathroom with 2 showers and 2 WC and 3 separate rooms with bunk beds. small pillows, sheet and blanket are included. community kitchen and large fridge for food and drinks. the MOST AMAZING POOL! with sun lounge beds, small bar and towels. for a summer visit to Lugano, it is best value stay and very easy to find.