Trail Start zu Sasso delle Parole附近的盧加諾酒店

辦理入住手續很簡單，接待員非常好，房間超級乾淨，我有大約 5 條毛巾。提供肥皂和沐浴露，有 5 個插座，房間非常漂亮舒適。

We had a wonder stay for two nights. The hotel is a classic with lots of history and a perfect location for walking to the town or enjoying a swim in the Lake. The formal restaurant was outstanding. Be sure to ask for a room with a view of the lake. The Pizza restaurant was perfect for a casual dinner with a great view.

我們從英國到意大利旅行時在這裏住了1晚。不幸的是,我們的住宿開始得不好。我們到達酒店外面和週邊地區的一些道路工程的中間。再加上我們的車上有一個屋頂盒,接待處建議我們通過不同的入口進入酒店的停車場,而不是從酒店場地的接待處走一小段距離。接待員不太清楚道路工程,然後含糊地在地圖上向我展示如何到達另一個停車場入口。很明顯,她不知道,實際上告訴我錯了路!由於偏差、道路施工和交通,我花了25分鐘才找到通往停車場入口的正確路線!不是一個好的開始。接下來,我到達了我們分配的房間我預訂了一間豪華房(通過hotels.com可以3個人使用)這不是豪華房,雖然大得多,但它是一樓公寓,有2個獨立臥室,沒有空調,還有一個休息室離臥室有幾條短走廊,確實有空調!考慮到當時白天溫度是33-34度,我們晚上睡不好!回到前台投訴,最初說他們沒有其他房間了,但他們最終爲我們提供了一個豪華的房間,空調很好地進入了主臥室這就是我們所需要的,我實際上擁有的東西預訂了!他們在房間裏爲我女兒設置了第三張牀,問題解決了!位置很好,湖景很好,步行到市中心的10-15分鐘對我們來說很好。自助早餐很棒,我們選擇坐在外面一個美麗的陽台上,可以看到湖景。服務非常好。然後我們使用了外面的游泳池設施和躺椅,直到下午再次,一切都很好,乾淨,可愛的游泳池,當我們離開時,我們很傷心,我們只能呆一晚!最後房間問題解決了,早上的接待員在酒吧爲我們提供免費飲料,以解決由此帶來的不便,但如果我從一開始就得到了我預訂的房間,那就更好了應該對接待員進行培訓,使他們知道如何到達酒店的停車場給客戶的指示。我還會住在這裏嗎?是的,我會的。

以為是個兩星酒店結果是個驚喜。從火車站走過來確實十分鐘，但是拖着大箱子進出的兩次我還是坐了公交車，在這個州住酒店會給免費公交票的，酒店門口就有2路可以直接到火車站。單人間對一個人來說剛剛好，一個大箱子可以攤開，衣櫥夠用，電視頻道夠多包括CNN和BBC。有個小健身房，問前台要鑰匙，雖然晚上八點停止，但是過了八點去問前台還主動通融給我用了，找不到開關下來找人還很耐心熱情的幫忙，完全沒有嫌棄的意思。遇到的幾位前台都特別好，尤其是退房時的那位，行李間是敞開的全靠自覺，她說我的電腦包她放在前台桌子下麪幫我看着，到晚上六點來取行李時，她還主動問我要不要用洗手間，真是太感動了。淋浴頭很好用，台盆下水不能塞住有點尷尬，沐浴用品都沒有的。牀品不太舒服，二星酒店還是不要要求太高，很乾凈已經很滿足了。含的早飯確實很一般，牛角包還是別吃了，煎蛋需要付錢。

我只住了一晚,因爲我首選的酒店已滿座,我被迫進入酒店城市盧阿諾。我驚喜不已。工作人員是我在世界任何地方遇到過的最親切的。當然,裝飾沒有什麼值得稱讚的,他們沒有客房服務或其他基本設施,但很乾淨,高效。我必須再次指出,這裏的工作人員非常出色,他們中的每一個。我會推薦這家酒店。

Excellent room, value for money. Friendly staff. Excellent dinner service with a good choice of drinks to accompany food. Location is central to two train stations plus easy bus connections. Surround the hotel you have local bars and very unique restaurant reflecting food of the local communities. A must stay ….

在這家酒店住得還不錯。靠近拉加諾所提供的一切。酒店後面有很多購物和餐館,一個非常好的湖步行到酒店前面。湖在任何時候都很美麗,但天黑後,湖周圍的所有房屋都亮了起來,很好。354房間享有湖的美景,設有一個大浴缸和獨立的淋浴,很棒。早餐很好,有選擇的肉類雞蛋奶酪和糕點以及通常的自助早餐集市。停車是一種痛苦,雖然他們驗證了您的停車位,這是好的。酒店前面有一小塊區域可以卸下您的行李,這使得事情變得更容易。還不錯的住宿,但我唯一的抱怨是牀!男孩是低的和不舒服的。

My husband and I stayed at the hotel for four nights to celebrate his birthday and our anniversary. The hotel is beautiful and the room was great, but we had severe food poisoning from the hotel. We ate breakfast, lunch and then had dinner at the arte restaurant to celebrate our anniversary and the next day experienced terrible food poisoning and ruined a day of our trip. When we told the front desk as well as the the manager we were spoken down to, scolded, and were told we didn’t know how food poisoning worked. Since we had not gone to a doctor (we’re not local) they said there was no proof that we had food poisoning and essentially treated as though we were liars (not exactly how you want to feel after getting sick for the last 10 hours). They did not offer us anything and said it was our word against theirs (again, we had exclusively eaten at the hotel). We are understanding that mistakes happen but the way we were spoken to was so incredibly rude. We then contacted the general manager and he offered to cover a future meal. We’re not local, and certainly won’t be making the effort to go back. Overall, beautiful hotel but incredibly disappointed in the staff and service, especially after paying so much for our stay.

太驚喜了。入口,車庫,入住都太容易了。但還有另一個大驚喜:我們升級成套房,房間和浴室都完美乾淨,餐廳食物很好。有一個不錯的露台,可以俯大型游泳池。工作人員非常專業,非常友好。早餐是設備齊全的自助餐。位置對我們來說非常完美。離高速公路不太遠沒有缺點,離盧加諾也不太遠不到半小時就能到達。我們強烈推薦這家酒店。

+ Panorama Room is nicely renovated, well decorated. High quality interior (eg nice bar cabinet, closet with good coat hangers…) + bed is excellent + size was good to stay with 2 adults + 2 kids (we stayed only one night) + hygiene is top, everything is super clean + staff is very helpful (guided us well to visit Como and find restaurants) + location is quite peaceful: not too touristic, charming square across the street. But not the ideal location if you want to experience Lake Como directly. It takes a 15min drive to get there (which is’t so far away, but I guess there are plenty of accommodations that are located at the lake itself) - bathroom not renovated - there is paking just near the hotel, but it’s a blue zone (free parking for 1 hour). Everything else is Payable We did not experience the restaurant but it looks like a fine option to eat, so that is definitely an added value