森林酒店(Forest Lodge Hotel)

In need of basic repair. Very creaky doors and floorboards. It's such an easy fix to have soft close doors! Sauna out of order, I suspect that this has been the case for a very long time. No sleep on the first night due to external noise from doors and pipework.

Excellent stay, with very helpful staff, and a lovely clean and comfortable room. Reception team went above and beyond to help redirect a parcel that was not delivered as expected, for which I am most grateful.

Unfortunately, another property of this company in dire need of upgrade / tlc. Extensive peeling paint in bathrooms, worn carpeting. Door locks that failed every day (magnetic cards). Modernizing and general maintenance/ upkeep recommended. Comfortable rooms though and nice pool. Didn’t make up for the overall experience. They could do so much more at their properties if they tried. And no flexibility on check in - despite room being ready, there wasn’t the staff to check them. So rigid 3pm check in regardless. A negative in customer service. Will look elsewhere, smaller boutique hotels on my next visit.

We stayed for a one night family break and was warmly welcomed by reception. We had received a call a few days before arrival confirming our booking and to enquire what time we would like breakfast as they were very busy. The room was OK. A little dated and some TLC needed particularly in the bathroom. We booked a four poster, but was not given one sadly, The bed was comfy and the room generally clean with the exception of some food under the bed and mould behind the bath taps. The biggest disappointment was the food. We were told the restaurant was busy which we found encouraging so booked upon arrival. We couldn't book for the time we wanted so headed down a little earlier to find only two tables occupied and then for the entire night only one other table arrived......the food was disappointing. The skewers were small, lacking in flavour and extremely overpriced. The options were not great and in hindsight I would have ventured out to a local establishment and sampled their food instead...quite a few around (so we found out the next day). Breakfast felt overpriced at £12.95 per adult and although every cereal you could think of was available there was little choice of much else. Again the restaurant was virtually empty so did wonder why they felt the need to call... This being said, we had a nice family break. The pool was nice (a bit cold) and the sauna out of order, but the surrounding area really helped and the horses on the other side of the road were fab

We enjoyed our stay at Forest Lodge lovely location and lodge was a delight …very friendly staff ..would definitely recommend… Thank you Eleanor & Terry

Lovely hotel and perfect for anyone wanting a break in the beautiful New Forest. Pool didn’t have any loungers to chill out and it was a bit shabby but wasn’t why we booked the hotel so that was fine. Room was great. Could connect to our Netflix account and the big bed was so comfy! Really lovely helpful staff too

I like the friendly, helpful staff, the ambience, and the location which is quiet but very close to the centre of Lyndhurst. I've now been three times and intend to go again. It would be good if they added a cheaper continental breakfast as well as the full breakfast menu.

The staff were all lovely. Our bedroom was in need of an upgrade. The bathroom looked tired and our double bed was 2 singles together and ridiculously soft.

I requested a room with a sofa bed I was instead given bunk beds with no explanation as to why or even informed that this would be the case. There was no coffee provided in the room and the tissue box was empty. The room was very basic for the price no more than or indeed less than you would expect from a premier inn. The breakfast was excellent and the staff friendly and happy.