Great service and amazing breakfast spread. Ivan is so lovely to speak to. The property has direct access to Dead Sea and 4 other major pools. We wanted to stay for a more night
翻譯
6/12
Donovan_l
高級特大床房 禁煙
入住日期 2023年11月
夫妻/情侶
7則評價
5.0/5
傑出
發佈於 2024年2月5日
Dead Sea has lost a lot of tourist arrivals after the war in Israel started. Anyway upon check in, the staff kindly upgraded our room to a Premium room with pool view. 2nd floor was fine as we did not need to have a sea view. The resort is so huge, so walking around can take some time, or you can call reception for the buggy to pick you up. The next morning, we were amazed by the buffet spread at breakfast, from freshly baked pastries to eggs to Middle eastern side dishes. There was even sparkling wine wow! The view from the breakfast place was lovely, we could see the circular swimming pool and the Dead Sea in the background. The room was spacious and comfortable, but it had the fresh paint smell as it was recently renovated. The bathtub and shower were good, plus the amenities were special as they were made using Dead sea minerals.
Of course a visit to the Dead Sea is incomplete without visiting the sea itself, we had a great time by the beach. The staff gave us instructions on how to soak in the Dead Sea and also helped me to slather mud on my body. The additional massage on my neck and shoulder areas was really good. We had so much fun here and took many great photos!
Unfortunately didn't get to stay here due to Last minute flight cancellations and due to some error my cancellation request didn't go through. Asked the hotel to offer some goodwill for a refund and they flatly refused without any discussion whatsoever. NOT five star service and a disappointng response as I imagine there are not close to full occupancy nowadays and could do with some customer loyalty. A real shame. Consider staying at the other nearby hotels instead.
來自住宿之回應: 尊敬的客人,我們很高興地註意到您有一個愉快的經歷,並感謝您對我們的食品供應以及我們團隊提供的服務的寶貴反饋。我們很樂意與團隊分享您的好評,尤其是那些點名的團隊成員。我們感謝您的評論,如果您的旅行將您帶回約旦,我們希望再次為您服務。親切的問候, Sebastien Mariette 總經理 - Kempinski Hotel Ishtar & Area General Manager Levant
Michael Sebastien Herren
入住日期 2022年6月
夫妻/情侶
1則評價
2.5/5
發佈於 2022年6月10日
我們在伊什塔爾凱賓斯基酒店住了一晚,結果不太好。我們不會回來。服務和工作人員不是很友好,食物也很平庸。我們已經在 Google 上發表了包含更多詳細信息的評論。
我不會向我的朋友或親戚推薦這家酒店。
原文由 Google 翻譯
來自住宿之回應: 尊敬的 Michael 先生, 感謝您近期入住死海伊什塔爾凱賓斯基酒店並給予寶貴的反饋。對於您近期入住期間所經歷的令人失望的經歷,請允許我們向您致以最誠摯的歉意。請注意,我們已將有關您的體驗的信息傳遞給相關團隊成員,以防止將來再次發生此類不便。我們希望這些不足不會損害您對伊什塔爾凱賓斯基酒店的整體印象並阻止您入住我們的酒店。我們很榮幸能在不久的將來歡迎您再次光臨,從而為我們提供了又一次自我救贖的機會。謹致問候, Sebastien Mariette 總經理 - 伊什塔爾凱賓斯基酒店及黎凡特地區總經理