凱悦集團威雷亞毛伊島安達仕酒店(Andaz Maui at Wailea Resort - A Concept by Hyatt)

I wouldn’t recommend this resort to anyone. There are places in the exact same area for much, much better overall value. We booked Andaz for our honeymoon and made multiple calls to ensure they knew why we were staying there. Learned my parents called the day before our arrival to have champagne waiting for us too. Not only was the champagne not there but not even a single word was mentioned about our honeymoon the entire time there. They canceled our $700 luau on property a week prior with no call to provide a refund or help booking somewhere else. Then their “mixology class” is just talking and watching a bartender make drinks that you don’t choose. Thought we would be physically making the drinks while the bar tender instructed us. The name should be changed to “mixology show”. For nearly $1,400 a night with taxes and mandatory valet it was extremely disappointed.

Pool was unheated when we arrived but heated the rest of the trip, so that was OK. Cockroach found in the room on two occasions so they could do a better job with pest management. Odd that there were so many pools and only one hot tub. Entryway tree lighting needs to be redone. Several lights were out. Overall, staff and service were good, especially aunt Debbie

I wanted to love this property, however, it was a disappoin**ent. The only people that were kind and hospitable were the valet. The front desk did not care about hospitality, nor decency. We booked with the andazbabymoon promo code, available on the Hyatt website for our stay. My husband called ahead to make sure they knew that was important to me a few weeks before and to confirm the room would have a tub. We booked the room specifically for that amenity and paid an additional 147$ a night for it. When we arrived they gave us a dirty run down room, the bed was a rock and it only had a shower with soap and hair all over in it. We asked them to move us rooms and they refused. We asked them to at least move us to the room we booked for and they said they were all unavailable because they were all booked or being renovated. I felt very socially profiled based on comments that were made, we are an upper middle class family, we stay in resorts regularly but this was our first Hawaii experience and it was awful at the andaz. The four seasons had more activities and dinner options as well as better hospitality for just attending their events. The concierge was rude and acted like we wasted her time by wanting to book excursions and she booked our spa visit at a time that removed the ability to take advantage of the spa amenities, the spa rectified. The island is amazing the people off of the resort were wonderful. I would never stay at the andaz again or recommend them to anyone.

Sat down at the table to order drinks and food near the bar area tables and server never came. We got up after 20 min. Also spa services were booked so couldn’t utilize any of that. It was cold and rainy during our stay and the room was freezing.

3/5 ain’t so bad! Pros: Wonderfully nestled in the flowing Wailea area, the Andaz is a gem of a hotel. The architecture is modern. The space is grand. The grounds are spacious. The gardens are meticulously manicured. It’s a beautiful place to be. Rooms are nice and clean. Modern. Complimentary snacks and water is a nice touch. Views are spectacular. Cons: No breakfast. At the price you pay, breakfast should be complimentary. Parking, I understand should cost something, but $98 a day is too steep ($50 resort fee, $48 parking fee). What makes matters worse is that Valets seem to expect a tip every time they drive your car 50 yards. One valet actually insisted I Venmo them - how unbecoming. Room design, the door leading to the bathroom kept banging into the front door. Annoying. Electronic shade - a nice touch, but an inconvenience since there’s a balcony, so if you want to access the balcony you need to wait 10 seconds for the shade to roll up. Concierge - I asked if there was an upgrade room possibility. I was offered two options $400/night extra or $150 extra per night. I countered and said if they could lower the $150/night to $75-85, I’d do it. The concierge never got back to me. Sad. Also, when I was checking in, they took my CC but never told me what they were charging as a deposit. I had to call down and find out. Overall: A beautiful place to be, but be ready to be price gouged. Would consider going back, but would need to get the room with bfast.

We just stayed from august 26-sept 1. Many people canceled trips to Maui during that time period so maybe we were very spoiled by all the great service and quiet a**osphere. The resort itself is beautiful and clean and full of helpful, laid back and happy people. My only complaint is the usual buffet breakfast was not available due to the staff not being able to keep up with the demands of making everything at this time. The breakfast was still amazing, just a little bit limited.