蘭薩羅特祕密度假村及SPA中心 - 限成人（18 歲以上）(Secrets Lanzarote Resort & Spa - Adults Only (+18))

L'emplacement est très bien Le fait de payer pour la piscine intérieure....très cher Attitude trop autoritaire de la part du personnel du spa. Pas de portable autorisé au spa Je n'ai pas aimé la salle de bain ouverte dans la chambre. La douche est trop étroite et la paume de douche trop petite.

I recently stayed at Secrets Lanzarote Resort & Spa –and have mixed feelings about my experience. The location of the resort was somewhat satisfactory, but it was notably quiet during my stay, which might not be ideal for those seeking a livelier atmosphere. One of the major drawbacks during my visit was the disappointing food selection and quality. The dining options left much to be desired, and I found the variety lacking. This was quite a letdown for a resort of this caliber. Another issue I encountered was communication barriers with the staff. Effective communication is crucial in the hospitality industry, and I experienced difficulties in this aspect, which detracted from the overall experience. However, it wasn't all negative. Two standout individuals, Mateo and Kante, provided exceptional service and a welcoming approach. Their dedication to ensuring a pleasant stay was commendable and greatly appreciated. In summary, my stay at Secrets Lanzarote Resort & Spa had its ups and downs. While the location was decent, the food options were subpar, and communication with the staff was challenging. Nonetheless, the exceptional service provided by Mateo and Kante deserves recognition. Taking everything into account, I would rate my experience as a three-star stay.

das Hotel ist sehr ruhig gelegen; etwas oberhalb der Küste mit schöner Meersicht. Sehr gepflegte Anlage"Das Hotel verdient die *****-Sterne!

Geen 5 sterren waardig, maar 4. Helft van het hotel is niet bereikbaar als je niet bij de preferred club zit en het avondeten is echt niet goed. Kamers zijn wel ruim, netjes en schoon!

This hotel experience was just alright. It's the third Secrets we've stayed at, and the other two were far better experiences. This one almost seemed like a Secrets knockoff. The pros are quiet rooms, decent pools, good gym, and a marina area within walking distance with great food options/shops. The cons start with the hotel staff. Very few of them looked anything but overworked and unhappy. As a result, any type of service at the hotel, except maid service, was quite poor. Also, I don't know why there was a mad dash every morning at like 07:00 to reserve the beach chairs, but my only guess is there wasn't enough chairs for all the guests. Further aggravating the issue was many guests leaving their towels on chairs and then not returning for several hours. The staff did not ever come around and remove abandoned seats, so you're left with removing a towel yourself if you want a seat. Lastly, this hotel does not care about VIP. It does not honor any of the benefits, and I don't know why it's still listed as a VIP hotel.

Lovely hotel, great location. Staff were very friendly. Room was nice. Breakfast was very good, lots of options. I would return and recommend.

Het personeel is erg vriendelijk en ik vind het leuk dat je kan kiezen in welk restaurant je wilt eten. Minder positief waren de gaten in de gordijnen en de kleine gebreken in de badkamer.

Hotel tres agréable avec un personnel attentif courtous et diligent . Restauration bonne mais sans grande originalité. Animations nocturnes de qualité.

Super hôtels classe propre et personnel accueillant