麥迪遜維爾凱藝酒店(Quality Inn Madisonville)

I specifically asked for a nonsmoking room in my reservation request, but they gave me a smoking room. The cigarette smoke smell really messed with my sinuses and made it difficult to breathe. When I asked the front desk clerk about it in the morning at check-out, he was very rude and said that I requested that room which WAS a SMOKING room. I told him that I hadn’t and specifically asked for a NONSMOKING room when booking my reservation. Then he told me I had to take it up with Trip.com because it was a prepaid room. I should have asked the minute I stepped in the door for a different room instead of just trying to deal with it, so I realize it is partly my fault as well. I just wish they would have warned me at check-in that it was smoking and that was all that was available (if that was the case) since you would think they would have read my request on the reservation for a NONSMOKING room. At least the lady at check-in was very polite.

We rented two rooms, clean, quiet and the parking lot was well lit. Breakfast was waffles, sausage and eggs. I would stay there again

I’ve stayed here a few times and things have always been great, simple and out of the way. However this time I encountered bed bugs. Still wanting on the management staff to assist with this issue.

If I could give zero stars I would. For starters, it is a motel and not a hotel. The rooms open to the outside, and I was approached by 2 men trying to enter my room. As a female traveling alone, this was NOT good. There were only stairs, leaving me to lug a heavy bag up crumbling stairs. The room was moldy and disgusting. When the air conditioning was turned on, it not only smelled terrible, but I started coughing and my eyes were super itchy. It was told I could not get my money back as it was prepaid. I stayed one night as other hotels were all booked. I was unable to sleep as people were outside the room, directly outside of my window all night. I showered in the morning and was not alone. I had the pleasure of having a cockroach crawl on my foot. It was repulsive. The mold on the frame around the refrigerator was gross. The furniture was worn, old and cracking. This place is not worth the $125 a night. I left after the first night and got a room next door at the best Western. That hotel was beautiful, safe and cheaper. Avoid this motel at ALL costs.

The first night we reported that we had no working security lock on the door. No toilet paper holder. No smoke alarm. The second night with a working security lock and a toilet paper holder installed but no smoke alarm. The furniture is in very poor condition. There was no coffee (broken) and very little to eat in the dining area.

The staff was excellent! Very Friendly and easy to check in and out. Very convenient to the activities we had scheduled. Overall a plus the only thing we noticed was the facing around the door in our room had come loose and needed to be fixed. It was on the inside so no problem to us but would not keep someone from breaking in through the door. However I would not hesitate to stay at this facility again. Great Job and wonderful stay!

Convenient and quiet. Small but irritating fact, the television remote control volume was non functional. Overall worth a stay.

Water would bot get hot, the toilet constantly ran. The coffee maker would not work because they didnt have the right coffee pods to go with it. It was clean and the bed was very comfortable.

It was clean and quiet. The receptionist was courteous and helpful.