星星旅館

Nightmare! Disgraceful! Terrible Experience – Avoid at All Costs I had an extremely disappointing stay at this property. Here are the major issues I faced: • No Communication: No one answered the phone or responded to messages on WhatsApp, even when I needed urgent assistance. • Terrible Check-In: We waited nearly two hours to check in because there was nobody at the property, and it was impossible to get in touch with anyone, • Room Issues: I booked a double bedroom but was given a twin room. Despite showing my booking confirmation, the hotel refused to acknowledge their mistake, we were waiting to change to the other room from day 1, finally the hotel ignored it, the pictures shown on the website is totally different, it is misleading and misrepresentation of the information from Trip.com. • Tiny Room: The room was so small, it felt like staying in a box—completely unacceptable for the price paid. • No Support: If you have any problems during your stay, don’t expect anyone to help. It’s a huge safety risk, especially in case of emergencies like a fire or accident. Overall, this was an extremely terrible experience, and I would strongly advise others to avoid this property. It’s not worth the stress or risk!

Very good staff!! And very lovely room! Located in nearby the shopping center and walkingable to everything!!

入住需要時間！指示不清楚！許多顧客在旅館外等候，卻沒有人告訴他們該怎麼做。我每天都能看到它。

到達後，應用程序沒有向我們發送入住電子郵件，因此我們不得不多次致電旅館以將其發送給我們。給我們的鑰匙沒有打開任何鎖，即使打開了，我們也花了 10 分鐘才打開。除了打電話給旅館並告訴我他們會來帶技術人員但他沒有來，所以我不得不再次打電話他們確實帶了他。電視遙控器不起作用。  窗戶沒有窗簾，所以光線進來，早上把我們叫醒。 正面：完美的位置，距離 Gran Via 大街 1 分鐘路程。

我已經很熟悉這個地方了，也許床需要毯子或羽絨被，因為有點冷

老實說，這裡的條件有點糟糕和惡化，街上的難聞的氣味進來了……除此之外，床很舒服，安靜一點也很好，有時還很經濟。