馬德里Instituto del Patrimonio Historico Espanol附近酒店

總體很滿意。感覺類似於國內的漢庭。更簡單，很乾凈。有瓶裝的洗手液和沐浴液，其它一次性用品（牙刷拖鞋）沒有。歐洲大部分酒店都不主動提供一次性用品。實在需要可以向前台要。退房很便捷，將房卡投入到指定的小盒子裏就可以直接推箱子走人了。唯一美中不足的是訂單上標註了請儘量安排安靜的房間，結果還是給安排了沿街麪的房間，而且馬路對面正好在蓋樓裝修，白天一直轟隆隆，沒法在室內呆著。出門不遠就是地鐵和車站，交通也方便。其它方面都很滿意。

酒店位置非常好，馬德里市中心區域。門口就是步行街，不遠處有家五星級酒店。酒店是一座老房子改造的，雖然大多是六人間、四人間的户型。但我們選擇的是兩人間的、房間面積還算挺大的户型。酒店下面的拐角處有家披薩店，酒店對面有一家餐館，餐館裏麪的西班牙特色菜燉牛尾做的非常有特色。住在這家TOC酒店，逛街、出行都很方便。即使如此，離開的那天早晨，卻打不到出租車。八點半用完早餐後，出發去3公路外的阿託查火車站出發去巴塞羅納，從酒店前台要出租車，居然要不到出租車。害得我們差點誤了10:30的火車。

The plus New building, close to the Oporto metro station (500m), room well equiped (specially big smarttv), communication with the staff (via whatsapp), easy to check-in. free parking on the street outside (before 17h there's plenty spaces), good wifi. Bakery very close, perfect for breakfasts. The minus: Ground floor studio should be avoided. Small sized room, the windows give you no privacy even with the shades down (people could sneak between them) and don't cancelate the noise properly. No daily cleaning (6 days stay) unless you pay a 25€/service. Shower leaking, safe not working and iron not in the room even though the empty box was in the closet (it was asked - via whatsapp - and delivered days after). Kitchenware not properly cleaned and lack of some amenities. Never seen anyone on reception desk and the fire alarm went off 2 nights (another guests smoking in the room) and it took a long time until someone shut it down. One of the night the firefighters knocked on my door and asked me some questions about the occurrence. Neighbourhood not that nice (some bars and dirty streets in the morning) and far from the city center.

We stayed at the Hotel Opera recently for the second time, to celebrate a special Wedding Anniversary. We had an absolutely wonderful time. The hotel is centrally located, right next to the Opera House and close to all the attractions of central Madrid. We had nothing but excellent service from the staff throughout our whole stay - they are very responsive and helpful. The room is spacious, clean and comfortable with everything you need including a few little extras like a comb and shoeshine. Breakfast was excellent every morning, a great choice of English-style and continental offerings, The Spanish tortilla and home-made fruit tarts are particularly recommended. You need to book breakfast at a specific time, and this avoids the ”scrum” that some previous reviewers have described. Just two things prevent me giving a 5-star review. First of all it is some time since the hotel was refurbished so some of the fittings are starting to look a little tired. Secondly the cafe has changed since we were last there, it used to be possible to get tapas-style snacks from a counter display 24/7, now it is table service with hot food only available when the kitchen is open - in the evening it starts serving at 8pm which is a little late for us, so if you feel the same you need to go out to one of the many good tapas bars around. But overall we love this hotel and will certainly revisit!

Good place to stay for short trips to Madrid, we will probably book again at the property in the future, perhaps with breakfast and late check out for a change. We loved the enviroment and atmosphere. Beds where confy, but if you have big luggage it may be an issue Lockers available as well.

Stayed one full week in Madrid and had an absolutely fantastic experience. The hotel was recently opened and had a special musical touch to it, located right in the center of Madrid by Plaza Mayor and Sol. Rooms are well appointed spacious, and quality amenities ,beautiful rooftop terrace and even though the hotel has a theatre/concert venue you will not hear much! Many artists usually perform at the famous theater venue in the lobby which adds a fun vibe to the experience . However I really need to highlight the staff especially Maria Garcia one of the managers a true professional and did all she can for me to enjoy this experience, always there to help and assist making sure my experience is top notch. Tania the guest experience manager was extraordinary, knew all the answers to my questions and recommend great restaurants, found the perfect transfers to take me to the football stadium, and more. She is a superstar Also wanted to mention Alvaro front office manager, always smiling and accommodating! Bravo!

這间酒店環境及衛生都很好，但房間里沒有水，要自己去自動售賣機買水，酒店吃飯陳婷也可以，其他設施及配套都ok

Hôtel Bien situé. 10 mn de la gare pour se rendre à Madrid. Très confortable. Personnel très gentil .. Propre.Chambre très spacieuse. Grand lit. Literie confortable. Petit déjeuner correct. Magasin Lidl en face si besoin. Je recommande.

第一天,我們要求打掃房間,而我們出去探索該地區。離開我們的房間時,我們的行李箱被打開在地板上,旁邊留下的珍貴物品包括香水,喚醒筆記本電腦/電話首飾,因爲我們預計這些物品在我們的上鎖的房間內是安全的。返回後,我們發現我們的財產已經被翻查過,我們的行李箱被清空,無法找到香水瓶(價值150英鎊)。第二天,我們花了一整天的時間尋找找不到的丟失物品。據我們所知,這是唯一被帶走但尚未完全穿過被篡改的行李箱的項目。我們仔細檢查了我們的房間後,我們報告了丟失的項目,我們被告知工作人員知道香水“事件”。當被問及他們到達房間時,香水已經打碎了。這是不準確的,因爲這個項目沒有留下一個可粉碎的表面,如果我們自己把它弄壞了,我們就不會報告丟失的項目。工作人員沒有道歉或通知我們事件,當詢問所有工作人員時,他們都知道“事件”。在試圖解決這種情況之後,他們指責我們自己砸碎了瓶子,而不是提出糾正這種情況或提供解決辦法。這個項目顯然是被偷的,因爲我們沒有打碎它,如果他們在打掃時不小心打碎了香水,房間會聞到一股強烈的氣味,因爲它是全新的,全瓶香水。我們要求與粗魯的經理交談,在與後院協商後多次改變她的故事,嘲笑我們,說盡管說一口流利的英語,她還是聽不懂我們。我們還被告知“f*ck off”和聯繫警察,如果我們想對這種情況做任何事情。不建議住在這裏。

El hotel es nuevo y el personal se esfuerza por dar un buen servicio. Camas cómodas y habitaciones aisladas. Viajamos con persona en silla de ruedas y el hotel está totalmente adaptado. El hotel está en un polígono y no hay nada cerca. No ofrecen comidas salvo unos bocadillos. Este es un tema en el que deben mejorar. En el baño también deberían poner algo más de luz . En general una estancia agradable para pasar un día de tránsito.