瑪格內特島Aquasearch Aquarium附近酒店

This is my letter to Allure which has gone unanswered. “Dear Sirs, I would appreciate if this email is forwarded directly to the Manager of Allure. I have spoken with a couple of people who identified themselves as reception and after hours staff, but I have been unsatisfied with what they have done. On Friday 11 March I booked into your hotel. My flight got into Townsville at approximately 7.30-8.00 pm, so I would have been at the hotel around 8.45-9.00 pm. Immediately I entered my room I turned on the air conditioning unit in the living area. It was plain to me that the unit was faulty. It was so noisy (a continuous high pitched siren type sound) that it simply could not be used. I turned on the unit in the bedroom and it too was noisy - not as noisy at the living room unit, but still too noisy (a continuous drone) to keep on during the night. I immediately rang the after hours number and requested a change of room, but was told this was not possible. I requested that the units be serviced the next day. I spent a terrible night. It was stifling hot and airless in the bedroom and there was nothing that I could do but suffer these conditions. In the morning before I left for the day I went to reception and spoke to the receptionist to make sure that the units would be fixed while I was away during the day. When I returned that afternoon (about 4pm) I turned on both units only to find that there was no change. I rang reception and spoke to the duty receptionist who informed me that (and I quote) ”there were other priorities” that day and that the units would probably be looked at early next week, but no guarantees. He seemed irritated that I was making a fuss about this. I asked to speak to a Manager and was told I could not. I explained to this person that I am caring for a 99 year man whilst I am in Townsville and this work is extremely demanding and stressful and that I needed to get decent sleep in order to be able to properly care for this elderly man. This fell on deaf ears. My problems were apparently insignificant and my status as a guest of no importance to this person. I asked to speak to a Manager but was told (again a direct quote) “that won’t happen”. I felt angry. I felt like your hotel doesn’t give a damm about your guests. I rang a friend in tears and that person pulled out all stops and arranged alternative accommodation for me. I checked out around 5pm - there was no-one at reception but I rang the after hours number and advised that I was checking out and why. I also asked for a refund for my stay and the following days. I was informed that I would get a refund for the days from Sunday through Wednesday and I have received that refund. You have however charged me for 2 nights accommodation. The first night was incredibly uncomfortable and tiring - not up to standard in any way - and not worth the money you charged. You charged me for the second night regardless of the fact that no effort was made

該酒店距離輪渡從湯斯維爾（Townsville）離開您的地方20米，因此即使在您將車帶到酒店門口的情況下，最多也可以免費停放3天，因此不必在島上停放汽車。 該酒店由幾個街區組成，其中一些設有簡單的客房，其他則設有或多或少的大型公寓。它有一個巨大的游泳池。可以通過樓梯進入房間，可以選擇使用電梯，但是它可以帶您離開，而不是像我們這種情況那樣避開所有樓梯。 接待人員和可愛的酒吧/餐廳員工。

位置離中心很近，在轉角。雖然名字叫汽車旅館，但是其實標準挺高，特別是牀上用品，有星級酒店水準。7點之後需要自己刷卡進入

我們將遲到的20週年紀念日與聖誕節購物相結合，決定將住宿安排在與眾不同的地方，這真是令人驚喜的驚喜，工作人員超級樂於助人，我們的房間裡有一張快樂的周年紀念卡和一瓶漂亮的葡萄酒。床很棒，房間很可愛。我們一定會回來的。

我們完成了2晚入住8th-10th2023年2月,絕對最差!我們入住2小時以內被同樓層4x移動,前台接待員態度無法接受。堅信經過這麼多的舉動,升級優惠本來會很好。然而,接待員讓我們覺得好像我們是一個不便,儘管這是酒店的錯,因爲空調有故障。四個房間都沒有變冷。然後我們得到了2個基座粉絲,就好像我們住在揹包客住宿。“幫助”我們的接待員非常粗魯。我們組織了12pm的延遲退房。退房當天,管家和態度相同的接待員,不斷來打擾我們在房間裏提醒我們,這是退房時間。這種情況一直持續到11:40am。Wifi不工作,所以我丈夫不得不從他的手機到電視熱點,以訪問Netflix和Fox頻道。唯一好的是客房服務。我們的陽台無法進入,因爲碎石和水不斷從較高的樓層的建築工作中流出。確實注意到陽台邊緣缺少一塊混凝土,看起來一點也不安全。總體體驗肯定留下了不好的印象。退房時,要求經理電子郵件,併發送正式投訴。感謝他們的小道歉,因爲他們對客房服務賬單的如此粗魯和無能以及特定的接待員的無能打了20%的折扣。客戶服務對我們來說是絕對必須的,這家酒店慘敗。一定要把錢帶到別的地方去。

非常滿意，非常喜歡

從我到達的那一刻起,我就感到非常歡迎!經理亞當讓我立刻感到賓至如歸!我的房間是我2周住宿所需的一切。乾淨舒適,舒適的牀,所有的內薩卡里安寧。位置便利,在rhe游泳池旁,對面有美麗的景色,可以穿過馬路到傑弗裏灣,步行一小段路到阿爾瑪灣,在我看來,這是島上最好的游泳海灘!坐落在酒吧的隔壁,座位很棒,還有一個游泳池,菜單非常豐富,這是我所需要的一切!巴士站也是一個短途步行,這是探索島嶼其他地區的好方法。阿卡迪亞酒店也是步行進入國家公園和越過山丘到耐莉灣的絕佳起點,景色令人驚歎!結束一天的完美方法是晚上穿過馬路到老碼頭,看到出來尋找食物的岩石牆!幾天之內,我的房間變成了家,亞當讓我感覺像家人一樣。沒有什麼太麻煩,以確保我的住宿是最好的!我不能強烈推薦阿卡迪亞,以完美的住宿地點,並根據自己探索島嶼,並在一天結束時回到私人陽台區域放鬆,望大海!我到處旅行,在世界各地,住在許多不同的地方,阿卡迪亞在那裏滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴答滴答地滴真的是我出門在外的家,感謝Adam的超讚熱情好客,磁島是這麼神奇的地方...,阿卡迪亞汽車旅館是完美入住體驗的地方!

地點正正在沙灘the strand 黃昏日落非常之靚，去咖啡店去超級市場也很方便步行10幾分鐘就到。買齊日用所需到到黃昏坐在露台看日落，賞心悅目。 至於服務方面基本係冇嘅除咗Check In有人之外。唔好諗住好似亞太區啲酒店咁，有五星級服務 價錢方面，以1000頭來說什麼也不包括，真係因為沒有選擇才會選。

位於市中心的超值。適合獨唱或商務旅行者。樂於助人和專業的工作人員。(在辦公時間後根據要求使用應用程序進行檢查沒問題)。步行即可到達商店、餐館、體育場和濱水區。會推薦並再次訪問