Thames Riviera Hotel, Sure Hotel Collection by Best Western

Very nice places ☺️

We booked and paid for our stay in advance, but when we arrived at the hotel it was locked, abandoned, unstaffed, and in a state of disrepair. Why did they take our booking in the first place? A passer-by told us it had been closed for about two years.

Très bon Hôtel dans l'ensemble sauf pour les chaines de Télévision et la WiFi sinon l'accueil et tres bon le déjeuner impeccable et les chambres très belle et très propre salle de bain tres fonctionnelle le bar également et le personnel et tres gentil il y a également un parking privé

We stayed at Thames Riviera Hotel for 3 nights and really liked the views and surrounding area. Staff were helpful. Breakfast was good. Room was good, we had small issue at the beginning which was resolved very quickly. It's a 3 star hotel so don't expect luxury and 10s of food choices for breakfast. But we really enjoyed our stay.

Good - Location, close to centre of town and other nice local areas Let us check in early and out slightly later Nice view of River when in restaurant Bad - Breakfast wasn’t great, enough choice but very poor quality. Eggs gross and bacon looked raw Premierr inn down the road was cleaner What 2 year transformation ? Didn’t clean room on 2 night stay

stayed at this hotel on sat 20/4/24. booked an executive room which did not disappoint. extremely clean and comfortable. staff were welcoming and friendly. Will on the bar was a lovely chap and ever so helpful, and the gentleman who oversaw the breakfast buffet was lovely too. we booked this to break up drive home after finishing a cruise in southampton, would definitely stay there again. dinner was acceptable, nothing brilliant but enough for us after doing the cruise. the breakfast was exceptional although could have been a bit hotter, the choice offered was fabulous. free parking was an added bonus. given its location on the road we did not hear a thing and slept extremely well. would recommend this hotel.

Very disappointing. From the website and the price point we expected a nice hotel… what we experienced was a motel at the back of a pub that happened to be in a good location next to the Thames. Such a pity as this could be a lovely hotel but the breakfast was very underwhelming and unappetising, the showers were either scalding hot or cold and the overall ambience was seedy.

After being let down by AirBnB, our friends booked the Thames Riviera Hotel for an overnight stay, as we were dining close by in Bray, and didn’t want to travel home after a late finishing meal. Despite them sending us a message to say our rooms were ready, we were told they weren’t when we actually arrived to check in. We were told to wait in a bar, that wasn’t open, and no tea or coffee was offered. When we finally got to our rooms, which were advertised as “newly renovated” (I’ve no idea when) although clearly not recently, as very visible cobwebs hung from the ceiling mouldings over the bed! Hole in clothes closet covered over with duct tape! Only one bedside lamp working…was told they’d have to take a lightbulb from another room, to replace ours! Bed not especially comfortable..cheap mattress! Bathroom “renovated” but using old bath tub! View out the window nice as our room overlooked the river! Staff very indifferent as to whether we stayed there or not! Buffet breakfast…was ok! Go…if you absolutely have to and can’t find anywhere else!

After looking at a few local venues for a birthday party, the hotel is a hidden gem. Amazing river views and the venue lent itself perfectly for events, including use of the conference room with restaurant and bar. The food and drinks were excellent as was the support provided, including set up and set down. The staff were all really friendly and helpful.