The ammenties were good what wasnt good was the Apartment and all the cockroachs we were dealing with on a daily basis. Also the Apartment presented dirty some of the utensils rusty in the draw, the cooktop dirty and rusty, the air cond vents looked like they hadnt bern cleaned in yrs, the wardrobe screechy when opening and closing, the shower screen old outdated and so many other things.
Not something thats advertised as a 4.5star accommodation and costing over $1200 for the week. The most dissapointing thing was we made the site manager aware he came up to inspect helped clean and kill lots of them and left us with a can of mortein no offer to move us maybe or get any sort of compensation nothing. And not to mention I also wrote to the place via an email with photos and attachments and have not had a response back from them which is really poor from them. To be honest we would be entitled to a full refund fancy killing cockroaches each day whilst holidaying not knowing if one was going to crawl on you whilst sleeping. Very Dissapointing will be definitely staying at Xanadu next time in Main Beach.
Great accommodation, however the WiFi did not work in our apartment and the relief managers had no clue how to solve the problem and not once did they say we are sorry about that, couldn’t even move us to another apartment. We ended up spending way too much money on data and overseas roaming charges. For free WiFi included in the high cost of the apartment I would love a discount or refund but I doubt if that will happen
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Steve
2023年10月23日
All good a couple of repairs need doing.
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Paul
2023年2月22日
Need to have cleaning staff check that the dishes and utensils are clean. Otherwise excellent place to stay.
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Bob D.
2022年5月11日
We enjoyed our stay. The apartment was very nice and roomy. It was clean. as far as constructive criticism goes, the kitchen items such as glasses, dishes, pots and pans, utensils, etc. could be considerably better and have more of them. One upgrade that I would do is to have wall mounted televisions in both bedrooms, approx 40 inches in size. We will come back to the property but might consider another apartment.
翻譯
Geoff
2022年10月11日
Reception is hardly ever open on the weekend. The reception phones didn't work. We had plumbing issues and were unable to contact anyone. Very disappointing.