五湖度假村(Five Lakes Resort)

Really enjoyed my stay very convenient and very would highly recommend and will personally stay again. Room was very clean staff very helpful

Avery special experience. The service was impeccable and no matter who we met from gardener to waitress we received a big smile and a genuine welcome. There are lots to do during the day and the entertainment in the theatre is fantastic and every bit as good as the west end of London. This is a very genuine recomendation you will not be disappointed.

wonderful holiday had a brilliant time. There is such a variety of things to do kept us entertained whatever the weather. We managed to win medals for our skilled driving of the golf carts this was such fun. Food was excellent our server Ryan did a brilliant job serving us cannot thank him enough. This includes all staff they go that step further. Shows on a night were just amazing we loved them and loved having the drinks brought to the tables, we will be returning at some point.

Lots of good things done well at 5 lakes, but obsession with loud music lets them down. Too loud at times in the theatre and how are you?could not get to sleep due to loud music still being played late at night. Staff friendly, food and service good, lots of activities.

Food was plentiful and.good .Entertainment first class Last time we stayed in the hotel,this time the village rooms,would not stay in village again ,was told.5 mins walk from main building ,but hubby has arthritis so from the theatre at end of the night was at least 20 mins to our block then 2 flights of stairs ( no lift ) after 4 days he was in agony 😪 the room is billed as deluxe,ok it was big but needs TLC...quite dusty,toilet bowl stained,sink plug did not retain the water,filthy fan,sink although clean needed a good scrub under rim..black mould,gross tv remote..hubby cleaned with a sanitiser wipe, door card failed 3 times..meaning walk all the way back to reception but the door mechanism unit was very loose..did report it overall we had a good stay but in my opinion not 5 * or deluxe,and avoid if you have mobility problems !

Poor , no shampoo, conditioner ,cream in changing area . Unable to have french gels part of treatments . Spa & changing area different parts of hotel. Afternoon tea ,no selection of scones or tea and scones dry . Insufficient number of staff.

Staff very friendly & welcoming, big shout to Gary & Andy for the bowling absolute fantastic never picked a ball up in our lives but their patience & support really spurred us on, we paid for a suite & viewed a couple of rooms outside the main hotel & in our opinion it is very worth while paying extra for a suite, much more room and more quality. Food was nice & tasty, you won't starve!! The only negative for us was the entertainment this is labelled as West End quality but apart from the Opera Boys who were fantastic! it wasn't West End quality, saying that the whole team work very hard & are very accomodating. Plenty to do & you won't get bored. Overall very pleasant experience just needs a few tweeks.

Such a huge let down, especially having read the reviews. When we arrived we were given our robe and towel and shown to the changing rooms. They were very run down, showers were dirty and all changing room curtains were torn and ripped. The toilets needed a good clean. We walked to the pool area, again in much need of some TLC. We eventually got 2 beds but not enough to accommodate everyone. Had a swim then went to get something to eat and drink, I asked at reception where we could get a snack and was told that the restaurant next door serves snacks but we would have to get dressed first. REALLY!! What a huge faff for just wanting something to eat. We left it. Had our first treatment (back massage) which was nice but not like a spa experience (you know that lovely spa smell and soft calming music) . Went back to the pool area and tried the sauna and steam room, yeh ok but so so small. The jacuzzi was out of order. Back for another treatment (facial) was nice. Then afternoon tea. This was ok but had way better. We then left at 2.30 instead of 5. To be honest couldn’t wait to get out of there. All the staff were very nice. But overall not a relaxing and calming experience and would not recommend

Excellent resort, so much to do , such fun to be had, fantastic shows to watch I could go on. Went for mid week Christmas break and was brilliant no complaints whatsoever stayed in the hotel room fantastic. Food lots of choices service brilliant ( well done Amy). Entertainers work their socks off to make sure everyone has a great fun time and we definitely did so much so we went back for new year and again had the best time nothing is too much trouble for anyone here would highly recommend five lakes every time. Will definitely be going back.