塞琳娜馬蓋特(Selina Margate)

We had a great visit to Margate, but unfortunately, the accommodation largely detracted from our experience. Our room was on the first floor, directly bordering the lift shaft. This meant that whenever anyone in the building returned to their room, we would be badly disturbed. This happened pretty much every half hour throughout the night, and was impossible to sleep through. We also had a broken mixer in our shower, which meant that water only poured out scolding hot or freezing cold. We explained this at the time to the receptionist, and further followed up with customer service who told us they were looking into it - it's been three weeks and we've yet to be contacted. Really disappointing stay.

Lovely staff, very nice room with good sea view. Really just what we wanted.

I hate leaving bad reviews and I only do so if I think something can be better for it. So I write this in the hope it may plant a seed in the Selina management's mind for future reference. My 10 year old and I came to stay here a couple of weeks ago and almost as soon as we'd checked in we received some bad news from home and had to return to London immediately. Our room was untouched. I informed the (very nice) person on reception of our departure and she told us she'd ask the manager if there was anything that could be done. Of course the hotel were in no way obliged to refund us and I didn't expect them to. But it would've been really (really) nice if they'd offered us something. £20 quid off. A voucher to put towards a return visit. Anything - some gesture of goodwill to acknowledge our misfortune. But we were informed by email that the manager had declined to offer us a refund of any kind and that was that. A real shame because naturally we won't return when we go back to Margate and it's unlikely I'd recommend it to friends which is unfortunate because it's a good looking place with a nice atmosphere. I'm sure they'll do very well but could do even better by extending the happy vibes beyond the decor.

Chouette emplacement face à la mer parfait pour les balades. Parking facile devant et à proximité. Super accueil du personnel Jeune et dynamique Chambre spacieuse et lit confortable Design très classe Petit déjeuner bio et frais à la carte servi Cet hôtel respire la jeunesse et une ambiance nature - beach friendly

We walked in off the street and asked if they had a room for one night. They had a standard room and with breakfast came to £133.26 which we thought was a bit expensive but we were tired and hungry. We went into the room and dropped everything and went out to eat. When we came back and took a good look around the room, there was no tea and coffee, no TV, couldn’t open drawer in my tiny bedside table handle missing. No rails for hanging towels and nowhere to put toiletries. I went and complained and the girl at reception said she would have a word with her Manager. We were given what she called a bigger room and would give us a kettle, tea and coffee. So we moved but that was a disappointment too, still very sp****, nowhere to put things in drawers, really no storage space just a wooden clothes hanging thing. No plug in sink. Tiny bed table one side of bed. The shower was nice and large.but very slippery should provide a non slip mat, especially for elderly guests. Did have a nice big comfy bed. Next morning went down to breakfast, there was one girl doing everything and we were told to wait and she would then take our order. She gave us a menu which consisted of a choice of 2 Oat meals, a toasted sourdough and some pastries. We were expecting to be able to have a cooked breakfast but was told the chef doesn’t arrive till 11 am and this was at 9 am. We rejected the breakfast and requested a refund, we were charged £16 each. The girl then said I will speak to my Manager. She left us sitting there for 3/4 hr, I then went and asked her if she had sorted it and she replied my Manager is on holiday??? I was told I would be contacted with the outcome by email. This hotel seems to me to be a business hotel. It is very sp**** and cold looking but they are charging luxury accommodation prices. Not impressed at all. They should tell guests at reception that there are NO TVs anywhere in hotel also no coffee and tea facilities in rooms.

Super hôtel, équipe hyper sympa, chambre hyper propre et très confortable. Un peu de bruit la nuit de l’extérieur. À recommender.

I liked the location, and the staff are friendly. The walls might as well be made of paper, and it's poor value. Somebody is blatantly exploiting the fact that Margate is trendy, but not in a good way.

The Selina hotel in Margate is stylish and attractive in terms of decor. Staff are approachable and helpful which does make a difference. There are interesting and relaxing spaces outside, and near check-in, to sit and enjoy a drink. However, in terms of value of money, I felt the hotel was really expensive; the room I stayed in felt sp****, to the point bare, and for the price of a room, I expected it to be more comfortable and accommodating. The response to this could well be something along the lines of ‘we want you to enjoy Margate and get outside and explore’ etc. but to say that suggests the hotel is merely ‘a base’ and there are far more affordable places to have as a base after a long day out, and places closer to the hub of action too. To summarise: I felt ripped off. The place has a lot of potential but pricing has to reflect what is offered, for people to recommend this place to others.

very very friendly staff! The room was cleanish... could be better. no cups or gases but clean sheets nice warm and cozy room.