馬賽諾富特酒店

another syat at the property, always nice to come back, even if the staff is new. It is true they dont really care of you at front desk but at the breakfast the lady is there since the opening (I think she was from algeria) and she is top great. I still remember her after year and maybe more than 6 visits. good

靠近地鐵站 酒店前台的服務人員特別好 離開的時候因為很早吃不上早飯還幫我們打包好 超級滿意

The standards are not meet any expectations for 4 stars, especially for such a big chain like Accor it should be much higher than this. Everything in the classic room category is old and super dated: furniture is broken, the bed sheets are yellow from the numerous washings, sagging mattress, chipped doors, walls, wholes in the curtains, dirty chair and sofa (literally with the stains and scratches). Frankly speaking, don’t feel like to touch the surfaces. It feels like in a hostel room, 2 light spots in the room only, so just go to sleep after the sunset. Shower tap has an issue with the water mixer: it’s cold then suddenly it is very hot. Maybe it was a normal hotel with adequate level of cleanness, but it was 15 years ago, maybe more. The hotel desperately needs to be renovated asap. I got checked-in and went to my room, after first glance I realized there is completely nothing, only towels and liquid soap available. No bathrobes, no slippers, no simple electric kettle. AC doesn’t work (outside temperature is +23 C). Reception button on the phone not working. The number of reception written on the fire-alarm sign is wrong (just for another hotel). In case of emergency just help yourself. To make the story short, the reception offered me upgrade to Sofitel (next door 5-star-hotel, under the same hospitality group). They called me in 10 min and informed me that this “upgrade” will cost me 300€ per night instead of regular 400€. Basically, I was offered upgrade for my own money. Brilliant solution and after-sales service! Just a quick note I pay for my current stay in Novotel 186€ per night (special rate for Accor members fully prepaid 1 month in advance). After that I got a traditional excuse that all hotels in the city are fully booked. The next excuse was that the country where I came from has higher standards for the same category hotels :) and the French standards are like this. I love France and I know very well what I can expect. Firstly, I am not first time in France, secondly, even during this trip I stayed 4 nights in Cannes, but these two stays are completely different like night and day. Also I was offered to get a refund and just go and look for another hotel. Speechless. I am on my holidays, and my stay at M****ille is ruined completely.

我們在 8 月 29 日和 30 日住了 2 晚）。我成為金協會員已經 20 多年了，這是我第一次遇到這樣的情況。我發現在預訂時不警告您的客戶某些類別的客戶可以穿著衣服洗澡是不可接受的，無論他們是男性還是女性。雖然您的酒店標有 ALLSAFE 標誌，但您如何確保水是乾淨的，如何確保衣服數小時甚至數天沒有穿過。儘管它在海中對我的衝擊較小，但在游泳池中這是不可接受的。因此，即使我們選擇了您的酒店作為游泳池，我們也無法使用您的設施。這個決定是你自己做出的還是集體決定的？