NEVER had such a terrible hotel stay. First, the positives: the view is beautiful of Capri, the restaurant was good, and a bus stop right in front of the hotel. Besides that, AWFUL. When we arrived the woman who checked us in was useless. She walked us to our room but told us no details about anything, how to get to town (as it’s 10+ minutes from Sorrento and the road getting to it isn’t walkable), anything about the restaurant, zip. We couldn’t control the AC at night because apparently some guests were cold, so we basically sweat all night because it was on the “calor function,” and when we asked about it the man there said he fixed it for us, but there was no change. The following morning we had breakfast in the restaurant, which was good, went up to our room after but it was being cleaned, so we took the stairs down to the lobby to wait, and my mom slipped on the stairs due to wet floors that were being cleaned (SOAKED) but there was no wet floor sign and she hit her head on the bottom step. The maid just stared at her for like 30 secs and didn’t say A THING (no apology) and just tried forcing her up which is a HUGE no. She told the managers that she just “fell on her ass” when she really landed on her butt AND head. I told the staff about what happened and they basically looked at me blank. Only helpful person was Giovanna at the desk who checked on my mom. Offered spa services (really after an injury?) and if we needed a doctor. Checked out next morning. Do not book.
翻譯