A Deeply Disappointing and Unprofessional Stay; A weekend wasted. Had an incredibly unsatisfactory experience here, which turned what was supposed to be a relaxing getaway into a series of frustrations and disappointments. The problems were many, touching almost every aspect of what one might expect from a decent lodging experience. Pricing and Charges: Overcharging on Arrival: Despite a previously agreed upon price, the hotel decided to increase the charges by an alarming 20% upon arrival, with no prior warning or justification. Exorbitant Meal Prices: The cost of meals was shockingly high, with a basic rice and curry per person priced at 2000, far beyond reasonable expectations. Room Rates: The charge for a bread and breakfast stay in a triple room ranged from 7500 - 15,000, which is exorbitant given the substandard facilities and services provided. Facilities and Amenities: Lack of Electricity: The room lacked a basic amenity – electricity – throughout our stay. No Air Conditioning: Despite promises of air-conditioned rooms, this was not the case, adding to the discomfort. Poor Water Pressure: The water pressure was unbearably poor, making even the simplest tasks frustrating. Dilapidated Road Access and No Parking: Access to the hotel was hindered by a poorly maintained road, and the lack of parking space was a significant inconvenience. Inaccurate Location on Google Maps: The hotel's location on Google Maps was incorrect, leading to unnecessary confusion and delay in arrival. Last-Minute Changes to Booking: The hotel unilaterally changed our booking specifications at the last minute without informing us, showing a total disregard for customer preferences and plans. Service and Safety: Poor Communication and Rude Service: The staff's and particularly the owners, who is from Matara, communication was poor, and their service often rude, creating an unwelcoming atmosphere. Differential Treatment: There was a noticeable difference in the treatment of locals versus foreigners, which is unacceptable and discriminatory. Unsafe Surroundings: The area around the hotel felt unsafe, with unsavory characters giving our group, especially the ladies, uncomfortable attention. Misleading Information: The hotel did not provide clear instructions upon booking and seemed to be trying to maximize profits at every turn through deceptive practices. The Few Positives: Helpful Restaurant Manager: The only silver lining was the restaurant manager, who tried his best to be accommodating amidst the chaos. Credit Card Payment: The availability of credit card payment was a small convenience in an otherwise problematic stay. This hotel failed on almost every conceivable measure, from basic amenities and safety to customer service and transparent pricing. It's disheartening to see such a blatant disregard for guest experience in pursuit of profit. I strongly advise against staying here unless significant improvements are made across the board.
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