I wanted to love this property, however, it was a disappointment. The only people that were kind and hospitable were the valet. The front desk did not care about hospitality, nor decency. We booked with the andazbabymoon promo code, available on the Hyatt website for our stay. My husband called ahead to make sure they knew that was important to me a few weeks before and to confirm the room would have a tub. We booked the room specifically for that amenity and paid an additional 147$ a night for it. When we arrived they gave us a dirty run down room, the bed was a rock and it only had a shower with soap and hair all over in it. We asked them to move us rooms and they refused. We asked them to at least move us to the room we booked for and they said they were all unavailable because they were all booked or being renovated. I felt very socially profiled based on comments that were made, we are an upper middle class family, we stay in resorts regularly but this was our first Hawaii experience and it was awful at the andaz. The four seasons had more activities and dinner options as well as better hospitality for just attending their events. The concierge was rude and acted like we wasted her time by wanting to book excursions and she booked our spa visit at a time that removed the ability to take advantage of the spa amenities, the spa rectified. The island is amazing the people off of the resort were wonderful. I would never stay at the andaz again or recommend them to anyone.
翻譯