希爾頓歡朋酒店-麥克亨利-IL酒店(Hampton Inn McHenry)

Everything was excellent except for the bed. It was like sleeping on a bed of concrete. I woke up with a sore back and neck

The room I reserved was under construction. No one said anything to me. I was given a room then had to go back to the reception desk to ask for my original room. That is when I found out it wasnt available. I had called multiple times throughout the week to make sure my reservation was ok and that the pool was good as it was for my daughter's birthday. Yet no one said anything. The room they gave me was too small for the number of guests. 4 kids 1 adult. So they made me pay for an additional room that was connected. I couldnt cancel as it was for my daughters birthday and she had friends coming to go swimming and have a sleep over. Now I am out even more money. Very disappointed in the service i was given. This would have been a vacant room room the night and instead, i had to pay them.

Needed a place to stay while visiting the area the hotel staff was friendly rooms were very clean and breakfast was good too.

The girl at the front desk was so pleasant.!The bathroom wasn't as clean as I hoped. There was a used towel and hair in the shower. The room and best was clean abd comfortable.

Everything was great till we went to lie down. The bed felt as hard as a rock. It wasn’t comfy at all.

Checked into our room turned down the sheets and the previous guest s stick of deodorant was in the bed. So clearly, the bed had not been changed or cleaned when they gave us a new room they gave us the wrong number so I was attempting to open the room of an already occupied guest, which then pissed off that guest, which then led me to dragging my three-year-old back downstairs for the second time that evening at 11 PM after I’d welcome him up because there was someone else’s deodorant in the bed, it was just overall very unappealing and very turned off to stay there ever again. The staff had very little sense of urgency to correct the problem and anytime you ask them anything they spoke to you as if you were stupid for not already knowing that the restaurant across the way it closed two weeks ago for instance. Overall, I think the staff needs to be taught what customer services especially in the hospitality industry.

Started out poorly. The desk clerk checking me in, said I was checked in, running my card, but got declined. Ran another card, same thing. There was another gentleman with the same problem and the clerk said it was our problem nothing he could do. Somehow it was the card reader connected declining the card. He then hand keyed the cards and they went thru. I don’t know if it was because we both booked thru a third party or what. Just very rude to say, you are checked in and the room is paid for, but because the card would go thru for a $50 deposit, that it was my problem , nothing he could do. There was plenty of money on the cards. Once he hand keyed, I was able to get a room key card and everything was good.

The property was well cared for. I will definitely stay here again on my next trip to the northern suburbs of Chicago

Room wasn't ready when we checked in, so we were upgraded at no extra cost. The room was clean and smelled wonderful. The bed was very comfortable, and the pillows were plump not flat like some I've seen at other hotels. I will definitely stay here whenever I'm in the area.