梅赫倫Sint-Katelijnekerk附近酒店

Fantástico hotel, céntrico y fácil acceso… el único PERO es que el espacio wellness no lo pudimos utilizar porque estaba full reservado, podrían darle prioridad a los huéspedes del hotel, por lo demás todo bien

Stayed at this comfy and quiet hotel for 3 nights. Room was clean and neat with minimalistic interior. Breakfast was fairly good.Reception crew were extremely friendly. I would like to highlight Lady Lieve (sorry if wrong spelling) who were professional, abd attentive.Liked the fact how well she knows the touristic parts and could guide as anytime we asked. During our stay she was our walking wikipedia😊. As an IHG member I’ve been pampered and enjoyed discounted Belgium beers on eves at the lobby.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

在梅赫倫住，是因為這邊離音樂節小鎮近一些，訂的這間公寓還不錯，空間大一些，乾淨整潔，一大麪落地窗，很明亮，有廚房可以自己煮東西吃了。床不是很大，一米的單人床，單床具乾淨，床墊挺舒服的。

The whole ethos of the hotel is really miserable. The pool, one of the main draws for us, was freezing. You have to bring your towel from the room, which means that after a swim you only have hand towels to wash. The biggest issue we had was with the booking and the unhelpfulness of the staff. We had amended our dates a couple of times and unknown to me, I had a second booking that I hadn’t cancelled. So I was checking out on the 26th Dec when I was supposed to be checking in on the second booking. Nobody told me about it until two days later when I was slapped with over €600 no show fee for the full booking and they would not budge on it. We also had to argue at check out for over €150 euro of drinks that had been paid four by card and the money checked and gone from the account, but they still wouldn’t believe us. Ultimately it was their mistake but it took a lot of arguments! Check your bill!!!

Nice business hotel with great facilities. However this location is currently surrounded by significant construction activity. Today this commenced at 05:00am with a concrete pour. Trucks and personnel adjacent to the hotel creating significant noise. Furthermore access to this location is heavily compromised by the ongoing works not linked to the hotel

酒店房間很乾淨,牀很舒服。工作人員彬彬有禮,專業。辦理入住和退房效率高,快捷。機場班車經常運行,很可靠。