麥德林達恩卡爾頓酒店(Dann Carlton Medellin Hotel)

The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)

One of the nicer hotels in Medellin and near everything in the Poblado / Provenza area. Good pool and jacuzzi, but rooms and gym are very dated.

Fue la peor experiencia en este hotel que llevo frecuentando desde hace varios años. En el check in me entregaron una habitación con la cama sucia y destendida y cuando me volví al lobby ni disculpas me pidieron. Me cambiaron de habitación pero estaba deteriorada y fea. Las personas del lobby son terrible y su trato con la gente es demasiado malo

Está catalogado como hotel 4 estrellas pero no llega ni a 3, la falta de mantenimiento es enorme, los toalleros, secador de cabello, baldosas y áreas comunes están inservibles o muy deteriorados, al solicitar arreglo de algunos de estos temas la solución nunca llegó (muy costoso para lo que ofrecen)

als wir ankamen, teilte das hotel mit, die reservierung sei storniert ohne einen grund zu nennen. sie habe dann das selbe zimmer für den doppelte. preis angeboten. Wilkkommen in Kolumbien.

El hotel es muy costoso para lo que se recibe. El personal, excelente.. el servicio es muy bueno, sin embargo... 1. La wifi malísima en todos los espacios 2. El inodoro de la habitación, no baja 3. La luz de la habitación es muy baja y mala 4. las cortinas son automáticas y suenan terrible al abrirlas y cerrarlas 5. Pedí secador, no hay secador de pelo