墨爾本智選假日酒店

地理位置方便！就在南十字火車站斜對角，馬路對面就是警察局哈哈哈感覺很有安全感，酒店入住超級快，因為是個比較大的酒店所以有四部電梯基本也不用等待，行李寄存和提取也很迅速。

飯店位置便利，離電車距離不遠，附近有許多韓式餐廳及咖啡廳。 房間的空間雖然還可以，景色也很漂亮，但是我們入住的房型好像有點設計不良，我們有兩個26吋及一個20吋行李箱，把行李箱打開來後發現沒有一個適合擺放的位置，擺哪裡感覺都會擋住走動位置，整體活動空間不良。另洗澡水會一直忽冷忽熱，且水會流到浴室外面，這樣需要每天都請房務整理房間，也不是很環保。 整體而言若打算住3晚以上的話，我們的經驗不是很好。

I stay in hotels A LOT! But except for one other occasion, I've never bothered to leave reviews. But this place is one of the more questionable hotels I've stayed at for several reasons. The hotel: - they charged my credit card the full fee a day BEFORE I checked in. They have a 24 hr cancellation period with minimal one night charge yet they still took it upon themselves to charge me before I actually checked in - very unethical - they want a photo of government issued ID. Weird, with all the crazy data breaches occurring, it's recommended private entities DO NOT store this unnecessary data, yet they still expected a copy. I didn't provide it, just let them sight it upon check in - the pics used to promote the apartments are stretched out and misleading. The actual apartment is small, very small if you consider the costs incurred - photos online make it look like there is a bathtub, (and when I called the hotel to check, the person I spoke to told me there was a bathtub) but there actually isn't any which is VERY inconvenient when travelling with a companion who can only use a tub (for accessibility reasons) - they don't do housekeeping every day. You can ask for fresh towels but goodluck getting a vacuum or dirty bin emptied. The actual apartment - there is no ducted air conditioning. On a hot day (was 35° when I checked in) I needed to blast the AC at 18° (we froze in the living area) just so cool air can seep into the bedroom and cool it down so we can sleep - the actual apartment was very dirty. Tiles had previous occupants hair on the floor, carpet is stained in multiple locations, glass doors and outside balcony railing dirty with hand prints and smudges - minimal crockery and cutlery provided. Only one drinking glass provided - no tea towel provided - phone in room not set up. Had to call reception from my mobile to report issues - oddly there are very few electrical ports in the living area. Difficult to charge devices - there is no shelving in the wardrobe, and it's difficult to tidy anything up or pack things away. Only one storage shelf and you need a ladder to access it - the railing for the wardrobe is so high, one needs to be over 7 foot to use it - to access the bathroom, one needs to go through the bedroom so it's really hard to have one person stay up while another sleeps - the bathroom doesn't have a drain so any access water needs to be mopped with the towels to avoid a slip hazard (problematic as they only give you 2 towels and don't do daily room service) - there are NO clothes hooks in the bathroom The positives: Overall the staff were pleasant and friendly. Every staff member I spoke to in person was hospitable, helpful and very kind. The blockout blinds were good and the sound proofing was great. They also accommodated late check out. I felt very disappointed as I travel to Melbourne monthly and was very disappointed to pay premium costs for accommodation but get what I consider inadequate facilities. I'd only recommend s

位於市中心，剛入住的話，出門左前方是很多商業中心吃飯逛街，右邊相對少。 一個人的話，乘skybus雙層巴士,22澳幣到市中心，用信用卡在站台買，直接市區中間不停。出來在正對面那條馬路的站台乘電車2站，然後十字路口拐個彎換條馬路的電車乘1站，下來百度地圖導航走過去一點點路。注意澳大利亞左邊開車，不要乘反，這個區域電車都是免費的，所以衹要那個站台停的都可以上。電車免費區域地圖淡藍色長方形區域。回機場原路返回，回去要23多澳幣。這是最快最省錢的一個人，熟悉的話快的話40分鐘可以到目的地。 出租車到酒店要70多澳幣，Uber差不多要50多澳幣。 昨天開始附近在修路，去商業區要繞路。 房間雖然有點小，不能和現在國內比，東西比較乾淨，我的房間還帶個小廚房，不知道是不是升級了

位置極度便利，離主要購物地點走路都可到達，樓下就是精品購物街，買完立刻拿上樓，飯店人員親切友善。缺點是隔音真的不好，早上隔壁如果使用浴室都可以聽到流水聲，拿取物品的聲音。浴室裝潢需要翻新，有些已經出現裂痕修補。同時有訂購河景房，景色一般，訂基本標準房就可以了。

沒有風筒，沐浴露洗頭水洗臉洗手液四合一，但用完了不說也不會refill。但位置十分方便，距離大站Southern Cross和tram station也十分接近，就算當天行程很晚回到酒店也沒問題。就當是睡覺休息的地方吧，早點起床出門去遊玩夜晚回來睡覺也是不錯的。

我們體驗的第一部分是服務團隊的Cameron。我們0804房間有一個問題,空調無法正常工作,並吹入房間恆定的熱空氣(超過25.5度)。卡梅倫迅速趕到現場,解釋了他要調查的事情,然而在一個非常溫暖的夜晚後,他自己與前台麗莎做了所有的安排,把我們搬到另一個相同的類型房間1304,並協助我們搬家。卡梅倫的態度和積極主動的行動是一流的。做得好卡梅隆。我們在一個4晚預付套餐,但2晚後,我們收到了一些關於一個重症家庭成員的令人不安的消息。我在一個非常痛苦的狀態下去接待,並與前台的麗莎交談,她非常同情和理解,不可能更支持她。麗莎接着去和她的經理交談,然後回來,並建議豪華逃亡與我聯繫,因爲情況和我們的假期縮短了。幸運的是,那天下午我們能夠飛往悉尼的航班,回到我們的家,到醫院去和家人一起呆45分鐘,然後他們去世了。麗莎所採取的同情和個人方法將永遠留在我生命中如此關鍵的時刻。最後,我們收到了來自豪華逃亡的電子郵件,其中說諾富特墨爾本柯林斯已經退還了我們預付費用的一半,並同意將包裹調整爲2晚,而不是原來的4晚。酒店不必這樣做,特別是考慮到我們必須緊急退出,所以我感謝酒店經理Lisa在做出決定時與他交談。我們將回到墨爾本,當生活恢復正常,在我們的經歷之後,只有1家酒店我們會考慮入住,那就是諾富特墨爾本柯林斯。

唯一的不足是,我的房間在第一晚沒有服務,第二次後續電話後,要求花了20多分鐘。但是,我感謝值班經理組織設施,並確保我的房間在第二天得到服務。但是第二天我在牀上放了一張卡片要求換牀單。但是牀單沒有換,玻璃器皿被從房間裏取出來,沒有補充茶袋。花了3次才弄對。積極的一面-我喜歡設計,位置和清潔。對於酒店行業來說,招聘合適的人從事合適的工作是一個非常富有挑戰性的時刻。保持良好的工作-客房部。我希望我的下一次訪問將體驗更好的服務。