伊麗莎白城市邊緣公寓酒店(City Edge on Elizabeth Apartment Hotel)

Great price and great location. Easily accessible and good front office service.

我們在泰勒絲 (Taylor Swift) 音樂會住了一個週末，所以謝天謝地，我們真正想要的只是一張床和一個淋浴。它的位置很好，而且很寬敞，除此之外沒有太多優點。價格高得離譜——每晚420美元，而且我們還得額外付錢買一張單人床，結果發現房間裡有一張加大雙人床。當我詢問退款時，被告知我必須在退房後週一再打電話，因為週末顯然沒有經理。客戶服務很糟糕，任何問題都沒有興趣，工作人員要么不關心，要么不在乎提供幫助。也告訴我們，在我們退房後，他們無法幫我們保管行李，儘管網站上說他們的接待處在我們需要的時間內有工作人員，並且提供行李寄存服務。房間聞起來很難聞，雖然床和浴室很乾淨，但桌子和一些椅子上有灰塵和污垢。電梯上還有相關標誌，表示正在維修，因此一次搭乘電梯的人數不得超過 2 人。

Horrible experience. Pay a few dollars more and stay someplace else. Location = “perfect” but that’s it. I convinced myself at all their prior poor reviews wouldn’t pertain to me. But I was wrong. Units are wore and tired. Pics are more flattering than in person. Property claimed to have laundry. Listed as an amenity and Showed pictures of in-unit laundry on their ******* ad. I arrive to a studio with no laundry. No laundry available in the entire building. Front desk staff was very short with me and said I had no option but to stay “as is” or cancel the reservation. This was at 6 o’clock in the evening. They told me that they do not guarantee laundry with every unit but “They try.” The front desk staff does the bare minimum. When I initially called the front desk about the laundry situation, they said they would call me back shortly. I waited 45 minutes and then went down to reception in person. The gentleman told me I had an international phone number and he didn’t know how to call me. However, he confirmed my phone number at check-in with the country code. The linens were stained with blood or some other dark substance. Both the showerhead and the bathroom sink nozzles sprayed in various directions. The room could use a deep cleaning. Bedside tables were obviously damaged prior and glued back together. The list could go on….. The price is attractive but don’t be fooled.

這是我第二次入住伊莉莎白城市邊緣飯店。地理位置優越，步行 5 分鐘即可到達維多利亞女王市場、墨爾本市中心、許多不錯的咖啡館和餐廳。舒適的房間幾乎有我需要的一切。工作人員一如既往的出色，我想特別提及尼蒂卡和伊雷娜，他們兩人都非常樂於助人且友善。無線網路良好，住宿地點非常安全。

飯店立即散發出一股難聞的氣味，在整個住宿期間都沒有消失。我和我丈夫甚至一直開著窗戶。 毯子和枕頭上也有血跡。

The hotel is run by to most horrific people imaginable.. who have no vision for long term building of wealth. But the fish rots from the head down, so the owners set the tone with a toxic culture that marginalises already vulnerable people. They hotel takes money from an organisation that is supposed to be housing people after a building fire and other people whom are at risk of homelessness. But, the profile the Unison Housing clients and treat them terribly when they check in and impose conditions that are unrealistic, unjust and but those already vulnerable people in danger of eviction from the hotel because they are being subjected to rules no other guests has to follow. The hotel look down on the Unison Housing guests and think they are better than them and treat them as such. Where’s in reality the real criminals are the people running the hotel that will do anything for short term immediate money by not keeping up with maintenance and think that is how you create long term wealth. The washing machines need fixing and are crazy loud. They didn’t supply toilet paper but the smallest amount that would only last a few times going to the toilet. No crockery, cutlery, anything to cock with at all, no toaster because the kitchen power point is so high up it is unusable, so you have to use it on the lounge room floor and if you did use a toaster you could possibly burn the place down. What kind of people take a booking for vulnerable people who have been through an incredibly traumatic event like a fire, impose unreasonable conditions and impose eviction on them for having support people caring for them and then evict them because of this. If this is how you need to make money there is something deeply wrong with the individual. They also have a person tracking the movements of Unison housing guests by having staff sit at the entrance and write down their comings and goings which is incredibly triggering for a woman that had a rapist stalking them. Knowing that information Unison Housing directed the hotel to place someone who had been stalked into an apartment that had been broken into and complied with that request. I will never and could never understand how people could place a vulnerable person with all this trauma into a situation like that and be okey with themselves afterwards and think they are fabulous in their cheap ass shoes. Me the victim, me the vulnerable the at risk of homelessness had better shoes and they look down on me because I had been through a fire and were being housed by Unison Housing who didn’t do a job that was any better. I would never stay at this hotel or any of the other franchises when this is how they conduct themselves.

位置很好，接待處本來應該在周日開放，但接待處門上的標誌週日關閉，所以無法退房。如有情況需支付100美元押金 損壞了，但我無法退還押金，因為週日退房時接待處關閉了。低劣的服務。

沒有退還押金。前面到處都是髒東西和垃圾

沒有餐具。兩張單人床而不是大床。當詢問時，被告知“要求”不一定提供。房間外有其他客人的污物