島嶼俱樂部酒店及公寓(Island Club Hotel & Apartments)

Beautiful location, friendly staff who make it their mission to make you feel at home. The rooms were cleaned daily at high standards, the breakfast staff were attentive to everyone and they knew your order instead of having to repeat it daily. They informed us about different bookings we could make in the city and were also happy to make those arrangements for us. We definitely want to come back.

Overall a beautiful and pleasant stay, the staff are very polite, helpful and professional. I included the birthday package since the Mrs had her birthday whilst we were are the hotel and the hotel staff went out of their way to make it a wonderful surprise and the deco and balloons were a nice touch! My family loved the place and we will def be back!

On arrival we received prompt service, lovely guy who assisted us at reception, he made sure we are comfortable and sorted. Very comfortable and worth the price. We loved the bathroom and cleanliness of the room. The view was amazing to wake up to.

I had the best experience staying at ICH. The rooms are extremely clean. Breakfast is the best in town. I’ll definitely visit again. Staff is very sweet, including Front Desk Manager. Shout out to Theo (waiter)!

I enjoyed my stay as the hotel was only 500m from my office and next to the Canal Walk. I liked the breeze that came from the river and the beautiful scenes when taking evening walks around the property.

We have rated this stay a 4 instead of a 5 and it really would have been a 5 apart from the security at the gate....confused and grumpy are the only word to describe it. Apart from that the accommodation is perfect for a stay very near shopping and for wonderful facilities. The place was very clean....and modern with our own balcony. Be prepared for the cheerful and helpful staff on the front desk...they were wonderful and would go out of their way to help. Thanks for a great stay and we would visit again.

The hotel's location is superb - it has the right amount of distance from the busy city centrum (10 minutes with a Uber). The location provides nice walking areas along the canal and a great shopping mall. You feel very safe. The service was good and friendly in both the restaurant and reception. Gary that picked us up at the airport was sweet and informative. Pick-up was chaotic due to lack of communication, we waited for 30 minutes before we finally found each other. The hotel needs to be specific on location and be aware of the lack of connection for foreigners. We came early, so they offered us breakfast - but did not inform us it would cost extra (we prepaid for other days). We did arrange a tour through the hotel - we got another guide, not friendly, came late, didn't fill up gas beforehand, wanted us to pay for it, drove WAY TOO fast, did NOT comply with traffic rules, and wanted a higher price upon payment. The hotel should NOT have him with guests again. We booked a suite, but it is just a bigger room. Great view though. Maintenance in the room caused us to have no hot water for a whole day, needed to shower in another room. Had to call/write notes for extra shampoo/coffee. There is load-shedding 3 times per day, which means no power or light. It is the government's decision, but a hotel should tell you this beforehand or have a generator for their guests. My mom felt and got badly injured because of the lack of lightning around the hotel.

The apartment I rented could have been a little more cleaner. Television didn’t work properly, dryer did not work in apartment. The owner of the property could benefit from taking a visit and upgrading. I would not recommend the apartment. However each and every staff person was phenomenal.

We had a great stay; the room was very clean and well equipped. The staff were friendly and always available. Upgrade to a room with balcony was easy and inexpensive. Close to the mall for shopping which was the purpose of our stay.