白鹿酒店(White Hart Inn)

Very friendly and welcoming, accommodating staff who are helpful with requests and a fab location right in the centre. Nice breakfasts. Rooms are exceptional value, albeit some areas / parts of the rooms are a little rough around the edges. Would definitely visit again. Thanks for a lovely stay.

Very nice hotel with friendly staffs.

An authentic Faulty Towers experience for brave guests who like being degraded for their own money! No working WiFi, you'll be lucky if TVset in your room works and the room door open without force. Room 4 is designed to infuriate guests - it's a former fire exit with a green escape light on all night and a glass door that leads to a fire staircase. According to one of the managers to open room 4 door you need to kick or push it... Room 7 is less cold then room 4, because there's just a single window frame there, but it gets stuck and only staff knows how to "wiggle" it down. It's above a beer garden, meaning you'll be enjoying drucken conversions till well after midnight and a member of staff will definitely tell you that the people downstairs have the right to be there, but they will eventually leave. Keep in mind, there are no dedicated members of staff who look after 15 guest rooms. You have to beg for help at the bar and be prepared to hear the same reply "we are very busy at the bar to help you upstairs" to switch on/ fix/ open one of many broken appliances upstairs...(pictures on the website were taken probably 20 years ago) Cleaners doesn't mop or even vacuum clean the floor, don't dust surfaces; and they occasionally make your bed with your socks being left under a duvet, on some occasions they don't show up at all. However, cooked breakfast was good, on the day, when the cook didn't show up, there was really not much to choose from. You'll need eyemask, earplugs

Ive stayed hwre several times in the past as l visit my brother,the rooms are comfortable altho sometimes dusty,the staff are friendly & welcoming too,its perfectly situated for easy access to wells high street,full of character this place is definately worth a visit.......

Amazing historic inn in wonderful central location just across from the cathedral! Staff were exceptionally helpful and we got the feeling that the place was being gradually updated with much enthusiasm. The craft beers at the bar were incredible and it was a perfect place to stay to savour the delights of Wells.

Very friendly staff. Large warm, comfy room. Very comfy bed and quiet at night even though there was a function going on. Very good food at good prices.

Lovely selection of beers in the pub, 20 guest beers! Breakfast was fine. The bed was very comfy. The bathroom was outdated and freezing cold. Friendly and helpful staff though.

Wonderful hotel in the middle of Wells a few strides away from the Cathedral, The Market Square and Shops. Had lots of fun in the bar because the Cam Valley Morris Men were in attendance, entertaining.

It was my first time staying since the recent refurbishment and change of owners, and it is fantastic.