凱藝套房酒店(Quality Inn & Suites)

Ok

The pool was under construction & it was not listed on their website. When asked staff they responded that it was on the website but couldn't show us where & then deferred us to management. The next person deferred us to someone else & so on.....

They had the best breakfast selection of any place I’ve stayed at and I stay in hotels often traveling for work

We didn’t get refunded for issues that arose during our stay and were not refunded when we had to check out earlier than we planned due to 2 deaths in our family while traveling here from Louisiana which is why we needed to check out earlier! Disappointing that people have to go thru such a traumatic issue & pay for a room that we weren’t able to stay in & enjoy because of hotel system semantic. Management should be ashamed when such things happen tragically with people in there care and management & staff are not accommodating or empathetic enough to do the right thing for the guest to be satisfied. We are very dissatisfied with management & the service rendered as guest of this particular establishment!!!!

Wish I would have known the pool and hot tub were down. It was one reason I chose the hotel. Otherwise, it was good. Beds and pillows were comfortable. Breakfast was good.

Good location with a good breakfast and comfortable bed

SCAM ARTISTS!!!!! They kept asking for cash for having more than 2 people in a room. Then if we go swimming they ask for cash too. Got a pet, give them cash. They got some shady stuff going on over there. & the cleanliness was one of the worst i have seen ever. Water stains on the walls & our bed literally had wet spots from God knows what. Ended up leaving after an hour & lost our money. DONT GO HERE!!!!

The floors were sticky, the paint is peeling, the door to the toilet hits the toilet when you open it. The latch on the door was broken.

The carpet in the room was sticky as if it had gotten wet and never dried properly. We did not use any of the other offered options.