Terrible experiencia, la aplicación reservó la peor habitación del hotel, pagamos por una con balcón y nos entregaron una mini habitación con vista a una horrible construcción que nos los dejó ni dormir, nos estafaron, nos querían robar más dinero para cambiarnos a una mejor habitación la cual ya habíamos pagado y que no tenían disponible tampoco, terrible y asqueroso todo el servicio, nos cobraron dos noches por una habitación con balcón y nos dieron la habitación del aseo, arruinaron el cumpleaños de mi hija
Digital check in and room keys prior to arrival. Nice! Our extended stay proved our experience wasn’t a fluke. Great hospitality and all around service. 2 pools with plenty of seating plus the beach and Hiltons amenities there were second to none! Free beach chairs along with bikes. Very well ran property. Thank you Hilton for the great experience.
Dave & Penny
Nashville
翻譯
Alice
入住日期 2024年2月
其他
2.0/5
發佈於 2024年2月10日
There were no drinking glasses in the room, it was noisey at night, I received a key to a room that was already occupied and then had to wait 45 minutes after the "guaranteed" check in time for a vacant room. This was despite of the fact that I asked for an early check in time at the time of booking. I did receive a voucher for a continental breakfast at the hotel restaurant for having to wait so long for a vacant room, but the attitude of customer service at the front desk was very sub par. Also, the bathroom towels were small. I could probably go on and on about the substandard service at this hotel. Overall, i would not recommend this hotel.
翻譯
Somphors
入住日期 2024年1月
其他
4.0/5
很好
發佈於 2024年1月16日
Staying here for 3 nights is not bad but it could be better. I was in a room right next where the employees bring the trash there, which unfortunately not what anyone want to be next too. Plus my door have a pretty big gap at the bottom of it so there were alot of noises coming through. I never stayed at a hotel where there are gap or space at the bottom of the door. The first night was terrible due to a sound like a washing machine woke me up at 4am and lasted for about 45mins. I did addressed this matter with the front desk and they gave me a free breakfast which is fine. Over all it was a average hotel.
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Michael Patrick
入住日期 2024年1月
家庭旅遊
3.0/5
發佈於 2024年1月10日
Good: Clean room, Fresh smell, large balcony, restaurant was limited in choices but food was good, bike rental was good.
Bad: REserved a premiere ocean front room but the view from the balcony was over the adjoining builiding rooftoop. Some hotels you can expect an actual view of the ocean when you reserve an ocean front room. At Hilton Cabana, you are really taking a chance at getting what you expect even though you are paying for what is truly an ocean front room.
The room was also verrry cold as well as the hallways.
Valet parking is 54 dollars per day total and the resort fee is 40 dollars a day total. This information will not be revealed when you check in.
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scott J
入住日期 2024年1月
家庭旅遊
3.0/5
發佈於 2024年1月8日
Its hard to spot right away. When you pull up your forced into valet. Then charged 50.00 for the night. Staff was great. Rooms were average. Old and dirty. But the best part was the easy access to the beach. The beach was amazing. Nothing to do with the hotel but it was easy to get to the beach.
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Steven M
入住日期 2023年12月
家庭旅遊
4.0/5
很好
發佈於 2023年12月28日
Overall we had a great experience but here is some feedback on a few things:
- It would be nice to have free coffee on the lobby.
- More than once the water dispensers were empty for a long ling time until they were refilled.
- The instructions for the bike app rental need to be updated:
- The correct app is Zybra not Zybra
- You should advise guests that once you download the app you need to claim the free coupon before you rent the bike. I did not and ended up paying for my rental and could not use the coupon.
翻譯
Petru
入住日期 2023年12月
家庭旅遊
5.0/5
傑出
發佈於 2023年12月27日
We stayed at the hotel in Hilton Cabana with my family. All of us liked this hotel. Clean, nice stuff, the view was beutiful the beach was phenominal . The breakfest, bar and food were really good and the parking vallet was quick. Thank you very much, we enjoy our stay.
翻譯
Paul
入住日期 2023年10月
其他
3.0/5
發佈於 2023年10月9日
Muy buena ubicación del Hotel. El servicio del personal muy bueno. Lo malo, reclamamos 3 días seguidos por baja presión de agua caliente del Baño y en ningún caso se solucionó.
Otro tema, se nos había dicho que el cobro por día/parcking dentro del hotel era de USD30, pero cuando llegamos nos comentan que era de USD50+Tax (4 días, por ende USD80 de más). Se paga por un "Resort Fee", pero al momento de querer usar sombrilla en la playa, nos cobraron USD26,75 solo por la sombrilla por día. En el caso del desayuno del hotel, poca variedad, en donde dado que todo tiene o tocino o papa, tuve que comer 3 días el mismo desayuno por la poca variedad.
La verdad es que no se si volveríamos a este hotel, dado estos detalles.
翻譯
Anela
入住日期 2024年2月
其他
5.0/5
傑出
發佈於 2024年2月16日
If you want to be right on the beach with pool options, hot tub and gym then this is a right place. The hotel is very modern, clean and the staff is very nice and helpful!
翻譯
Stephani
入住日期 2023年12月
其他
4.0/5
很好
發佈於 2023年12月25日
Had a good stay. Had to request a room refresh that never happened. I was brought new towels but the garbage and old towels (3 days worth) were not removed.