AAndreAlthough the hotel is quite new with modern facilities, it is worn down, especially furniture on the rooftop.
The room was quite small, windows dirty and on the half 4th floor young students who partied with music, telco in the hallway, smashing doors at 4am.
Fitness room and pools too small.
Serena Rest/bar quite good.
Staff is top.
The worst hotel experience I’ve ever had. The day we arrived (Oct. 8th) the room wasn’t properly cleaned. The countertops and stove in the kitchen had not been cleaned. As we continued to get settled into the room we hear the air conditioned come on. OMG!! The air-conditioning unit in the room was so loud it sounded like an industrial engine in a factory. It woke us up every night so needless to say we didn’t get much sleep. To add insult to injury, while trying to sleep I felt something on my head. Thinking it was a roach I jumped up and turned on the lights only to realize it was the “pleather” headboard that was peeling and falling on my head. The worst part about it all was the lack of response from the hotel staff including the Manager, Jose Pita. I immediately addressed my concerns with the front desk clerk the night we arrived and asked for another room as this room was not satisfactory at all. The receptionist proceeds to tell me that she couldn’t help me and that I would need to speak with someone in the morning. I waited until the following morning to address my concerns with the next person on duty. That young lady (Ruth) was the only pleasant person at the hotel. She stated she would have someone check out the AC unit in our room and if it couldn’t be repaired she would move us to another room. I explained we would be out the entire day and would return around 5pm that afternoon which she replied, “no problem”. As we returned from our day of exploring Miami I approached the young lady at the desk (her name was Hynah) to inform her of the conversation I had with Ruth and she proceeds to tell me that they would not be moving our room as Ruth had stated. She said “All the AC units sound like that”. When I asked to speak to the Manager she told me he wasn’t there so I asked for his email address. I sent the Manager (Jose Pita) a lengthy email detailing my experience in an effort to see if he could resolve the issues at hand for a paying customer. I never received a response from Mr. Pita. As someone who is a Corporate Exec in the hospitality industry and stays at hotels 150+ nights a year across the gulf south region this was by far the worst customer service experience I’ve ever had. If I could give this a ZERO I would. I am going to make sure I let all of my colleagues and contacts know never to stay at this hotel EVER!!
MMoon MWe work hard, but we also know how to relax. Our hard-working team has arrived from Chicago to this beautiful hotel in Miami and we are happy to be here. It's a great place to have a good time. The service is top notch, the music, the pool, we loved it all. Highly recommend this place to anyone who wants to have a good vacation. 5 stars. We will be happy to visit you again. 6 stars for the employees who are engaged in registration and settlement of people and their rooms.