艾莉亞 - 貝斯特韋斯特至尊精選系列(Hotel Arya, BW Premier Collection)

Queria deixar registrado o excelente atendimento do Raul que trabalha na recepção . Foi o melhor atendimento que já tivemos Ra supera todas as expectativas

Property looks nice in photos and lobby but felt dirty and outdated once there. pulled up expecting valet to at least say hello but instead had to drag bags up steps and practically beg the guy to park our car. front desk staff seemed like we were annoying them. weird double door entry to rooms like some kind of weird dorm. old appliances and the vent filter looks like it hadn't been changed in a decade. we couldn't wait to get out the next morning and even considered forfeiting the night and paying double to stay somewhere else.

Great location and view of city and ocean. Three major concerns: During 4th of July week only on person at front desk when I checked in. She was great but doing everything. Check in was slow. Also only 1 elevator working and it was slow. In addition I had to do laundry but the hotel could not provide quarters. So I had to go beg for change from unfriendly merchants (Hooka Lounge next door)

Worst hotel experience ever! I have pictures I would love to share. Nasty soap dispensers that would not function because they were gooped up and disgusting. Broken door handle on bedroom and door wouldn’t shut. Ice dispenser did not work in refrigerator. and we had a washer and dryer in the first room but the spin cycle did not spin the clothes dry they were left soaking wet. The room was a kitchenette Suite and only came with one skillet. Room service was only provided one time while we were in the first room.Valet was too busy playing on phone to do his job. Daughter in law came with stroller and valet ignored her. Hotel has stairs no ramp. Someone from inside came out to help with stroller. Valley told my son to check in first before he would get car. We had already been there 3 day. After three days we moved to another room which was much better but we did not have a washer and dryer. We were told that they do not have washers and dryer at the hotel so I guess the washer and dryer in our first room was our imagination. it was loud outside lots of people partying two blocks down. Lots of people fighting could hear that to. of people above us evidently enjoying themselves with squeaky bed hint hint overall I will never stay at this hotel again we spent almost $3000 for one week and they should be ashamed of themselves for charging what they did for what we got..

Please contact us regarding the cleanliness of this property. We found a cockroach in the bathroom and the manager on duty offered a deep cleaning of our room. We came back after the cleaning crew had access to our room to find no improvement. We have images to share of our experience.

Great location. But the property itself is in disrepair. The pool was not open (guests had access to a pool at another property a few blocks away but we were not notified of that before we confirmed and paid to be at a property with a pool!) Only 1 elevator was working (out of 4) when we checked in. A day later they got the service elevator working (so 2 elevators which meant waiting - the stairs are not really an everyday option for the 11th floor.) The closet door came off the first night and was never repaired. We only got housekeeping service once in a 4 night visit. Parking was listed in the hotel description but was really $36 per night, valet - you are on your own to seek out public parking - which is roughly $25 per night. I get it - but it all seemed a little deceptive not to mention these items.

We stay at the private oasis often extremely disappointed in the BW collection The room was filthy

Did not clean our hotel room once. The entire 4 day stay! Rooms small and rather outdated.