邁阿密Rubell Family Collection附近酒店

工作和樂趣與優越的地理位置捆綁在一起是工作迷你假期的最佳祕訣。從開始到結束,我們受到了微笑和友好的服務。我們會議上的食物很好吃!!!我們參觀/使用的每個區域都很乾淨。我們房間裏的一些傢俱有點破舊,但老實說,這是預期的。我們一定會回來的,計劃再呆一段時間,因爲它離我們在邁阿密想看的其他地方很近。

在幾個街區外的一些垃圾地方,經歷了可怕的經歷......但這家酒店不僅正好相反,而且他們真的讓我回到了度假的心情。路易斯經理是個知識淵博的年輕人,他的熱情好客讓我給這個機會。10/10

很棒的酒店。負擔得起的。很快就會完全捲土重來。我 100% 推薦它。游泳池令人印象深刻，健身房也很棒。位置很好，離一切都很近。步行即可到達酒吧和休息區。

完美的全部。顧客服務。餐廳。餐廳。食物。很好。氣。很棒。。。優秀的祝游泳池的區域。很棒。💓💓💓💓祝A.NOBU酒店。您的管理。

Do NOT stay here if you have an early flight and want to enjoy breakfast. We tried to go to breakfast at the Coral Cafe at 6:00 am only to find out that breakfast doesn't open until 6:30 am. I stood by the hostess because it said wait to be seated and she just looked at me rudely and said, ”uhhh...? Do you need something or...” I replied, ”Yes, I wanted to get breakfast.” She responded rudely, ”Well, it doesn't even open until 6:30 so you're gonna have to wait.” We are diamond members and we tried to use our food and beverage credit to grab something quickly. We only had 5 minutes to eat so we couldn't sit down and eat. We only wanted a croissant that we were willing to pay $15 for and It was literally just sitting at the buffet to grab easily. The hostess was so freaking rude and argued with me and embarrassed me in front of everyone. She said I had to sit down and wait to be served. We had already waited 30 minutes for her to tell us this. She told us to go to Starbucks instead. I informed her that I wanted to use my food and beverage credit and she said, ”oh well. I don't know if it works there, but you'll just have to go there because that's you're only option. I can't give you a croissant here. You have to sit down and wait to be served.” Pretty ridiculous that I couldn't buy something to go. They also charged us $18 for our Turo to be parked in the parking lot for only a couple hours while it was waiting to be picked up! We didn't even have the car parked over night. Also, I NEVER received a receipt after checkout which is not normal for Hilton. I had to find the receipt online via the app. Will never stay here again! Super rude and terrible customer service! I have stayed at many Hiltons all over the world, but I have never been treated so poorly!

一切都完美,酒店很漂亮,房間很寬。位於中心講話,周圍有所有服務。工作人員非常小心。100%推

Welcoming & vibrant stay! Absolutely loved this hotel. Although yes, the rooms are quite small you’ll survive! Free cocktail drink coupon on arrival too. The hotel has everything you need including a massive comfortable bed, led lighting and ‘Iron rooms’ on quite a few floors. Being able to iron with ease is a win on holiday. Staff were lovely & bubbly. Location was great, lots of work space in the lobby and the roof top pool was fab!

我們再次在巡遊之前住在這家酒店，這次也是在巡遊之後。上次我們非常喜歡這家酒店，我們和其他兩對夫婦又回來了。雖然我們與之互動的每個人都很出色，但其中有一些確實與眾不同-前台的Carla，餐廳的Vanessa和Annia，酒吧的Nick。 他們專業，高效，最重要的是非常友好。我們再次經歷了一次很棒的經歷，下次我們從邁阿密港駛出時將再次住在這裏。我們將車停在這裏，因為酒店提供前往邁阿密郵輪碼頭的廉價班車，而且很容易從港口乘出租車回到酒店。

索尼婭是這家酒店唯一的節省。她是客戶服務的縮影。應該為她慶祝，這是我曾經考慮再次就員工而言住在這裡的唯一原因。該酒店本身是非常好的，乾淨和安全。 但是，不要訂購包裹，並希望這裡的工作人員會關心他們。我的其中一個包裹被延遲，最終在我退房後交付。我讓他們知道這一點，並希望由於現在更改的交貨日期而到達。我與運營經理交談，他遠沒有幫助或禮貌。她很快就嚴厲地告訴我，他們對於非客人送達包裹的政策是什麼。我只是向她解釋說我是客人，只是因為UPS出現延誤，才延遲包裹延誤的前一天不是我自己的錯！我請她注意這一點，並且我正試圖找人第二天代表我收集它。長話短說-他們最終拒絕了我的包裹，這只是我迫切需要的一件衣服，即將到來的活動。沒有人聯繫我甚至通知我他們已經這樣做了！完全無視我的最初要求。我好失望又生氣！由於酒店工作人員不關心客人，我將再也不會住在這裡！如果我不是這家酒店的客人，我會明白的，但是很不幸，發生的事情使我無法控制包裹的延誤，非常令人沮喪的是我伸出手通知他們，有人去取我的包裹，他們仍然拒絕！非常令人失望。我曾在多家酒店住過，之前曾有過包裹延誤的經歷，但是沒有一個人沒有先聯繫我就退還我的包裹！如果您沒有為不體貼的員工進行適當的客戶服務培訓，您將繼續失去客人！索尼婭（Sonia），您是那個地方的財富，感謝您為我提供的幫助。