邁阿密Corners-At-The-Mall Shopping Center附近酒店

這家酒店的一切都是關閉的。我們的物理鑰匙沒有工作,前台工作人員嚴重人手不足。食物區完全亂,髒盤子沒有收集,食物相當坦率 - 太可怕了。另外,我從來沒有得到鑽石食品信貸。獨立睡眠的特大牀套房不是私人的。雙門在房間和客廳之間不存在。沙發m/睡沙發的牀單和枕頭都放在樓下-我不得不去取回。前台人被淹沒了,所以花了一段時間。電梯離房間很遠。很奇怪。價格雖然很棒!所以我猜你得到你所付出的。

Great 3 day stay, quiet and comfortable. Internet was reliable and the room was much more spacious than I realized. Loved having the stove top and a full size fridge! ***MOST IMPORTANTLY*** In the rush to pack all of my equipment and gear for work, I forgot my personal $3000 camera hidden behind the bedroom TV. After arriving back in KY and realizing what had happened, I contacted the hotel. Thankfully, one of the house keepers had turned it into the GM. I forever grateful to the person that did the right thing with an item that had zero chance of being tracked down. The front desk receptionist who took my call was very helpful and I set up a day to pick up my item in place of having it shipped. In the end, I could not have had a better experience!

由於深夜,我們路過此酒店並停了下來。入住很容易。燈光充足的停車場。大堂很漂亮。我們的房間在2樓,很好,很乾淨。他們不提供早餐,但我們去了鮑勃·埃文斯,這是步行距離。我們喜歡在這裏住宿,從這裏經過時還會再次入住。謝謝B經理的幫助。

The lack of service at this property is atrocious and indicative of no leadership. Starting with our checkin experience, we had a request for adjoining rooms. I understand fully it is a request and cannot always be accommodated. Where I have an issue is the actions of the checkin clerk. When I inquired if they could accommodate our adjoining request, she said “no we are full”. She starts making our keys and I said “are you not even going to check and see if you can accommodate us” to which she says “the computer assigns the rooms”. This led to a lengthy discussion on customer service, especially for elite members. At this point, I knew she would not accommodate our request because of her bad attitude. I asked is there was an evening shift manager and was told there was no management available until Monday (checked in on a Friday evening). Next service miss was the cleaning of our room. Upon checking in, we see a dirty wash rag hanging from the shower rod and coffee spill on the desk. Another miss in service was engagement over the chat feature. Took 17 minutes for them to reply to my first chat question. Then, upon answering my question, I got a “do not reply as it opens another chat once we answer your question”. My reply was “Thank you”. Lastly, the Bistro had nothing in stock. Essentially you could get coffee and a muffin. None of the normal Bistro meal items were available. Another big service miss. Interior of the property has been recently updated. External building is very dated and not well maintained. This property falls well below the Courtyard standard and the standard of service for any Marriott property. Staff needs service training and likely needs new leadership that drives a culture of service. Highly recommend staying elsewhere if service is important to your stay. This property and staff is for the traveler that wants to do mobile checkin/checkout and never interface with anyone.

On a positive note, the room at this Hampton Inn was totally updated and was the nicest Hampton we have ever been at. Everything was very comfortable ... bed, bedding, bathroom, etc. etc. and we loved the decor. We had booked this hotel a few days ahead of time, and upon reading the reviews, I noticed that the noise from I-75 was very loud in the rooms facing in that direction, so I had requested a room on the top floor and away from the busy highway, and felt that this would solve the problem. When we arrived at the hotel around 5, we were told that there were no King rooms left on the top floor, so that was fine. When we arrived at our room, we found that our room was facing and very close to I-75, regardless of our request a few days before. The noise went on all night long. I spoke to a nice lady the next morning at the front desk, and she said that just because we requested a certain room type and location, there is no guarantee that we will get it. As lovely as this hotel was, we probably would not stay there again unless we could be guaranteed a room away from I-75. There seemed to be a lot of places to eat around that area, so that is handy.

減肥有

房間服務很棒，他們非常友善，並確保一切都處理得很好，有的日子有些混亂，但總的來說，我的經驗還不錯。