路易斯維爾品質酒店(Clarion Pointe)

When I first walked in it looked great and the staff was friendly and informative. Everything was okay until I went to my room. I proceeded to unpack when I found an obscene amount of ants and knats on one of my beds. I called the front office and he came up to my room bringing me all the clean bed linens and proceeded to take the infested ones away. He didn't say or do anything else he walked out leaving me standing there with clean linens in my arms. So as I started to make the bed up as I am looking for more bugs if any! I found on the upper left corner of the mattress a pretty big size dry blood on the mattress..all of this and never anything said to me about a discount or a new room or anything...I better not have any problems getting my deposit back!

Ok it's good one

I absolutely love the staff at this property, the front desk clerk is so friendly and welcoming. The rooms are clean, it is a great experience any time I stay.

Very nice staff , clean , could use non skid pads on chair in room , wants to slide away when you get up

They surprise you with the $100 deposit, which is not mentioned when booking. The staff, which conveniently don’t wear name tags, seem fairly incapable of performing duties for whatever reason. Locks on first floor are faulty, so you can get locked out of your room and blamed for it while you wait for hours for a capable employee to arrive and finally open the door to your room. No sense of urgency if this is the case, even if you have timely medications locked in your room. They are aware of the faulty locks. DO NOT TRUST EXTERIOR DOOR TO YOUR ROOM. Manager isn’t present on weekends and doesn’t take calls. Staff seem afraid of manager. Manager will not issue refunds, even to patrons who arrive not knowing about the $100 incidental charge and are unable to pay. I saw a woman get turned away, her $79 for her room never to be refunded, because she was unable to pay the incidental fee she was not expecting. Apparently this is common practice at this location. I understand incidental charges are common practice, but not being up front about them (misleading? False advertising?) and not providing an option for unwitting patrons to then back out of a room they suddenly can’t afford… this seems like a dirty way to profit off those who are financially struggling and leave them with nothing.

They had roaches and when I needed to contact the manager she was never in. This caused us to leave early and had to go through the customer service to get it resolved.

Had a good stay . Would stay again. Could have provided a muffin or bread for toast with breakfast.

Very clean. Comfortable. Breakfast was very good and different every morning. Stayed 3 nights. Highly recommend!!