I am currently in 318 ,I must say that was disappointed to find out my heartist card rate not included for F&B. You must educate all staff about All membership and their benefits. All staff are good but they need to be more into emotional intelligence, so that guest can feel welcome, acknowledge and appreciated.
I loved every minute of my stay in this hotel. The staff are so courteous and hardworking. It is easy to find, smack on the Old Pretoria Road in Midrand. Please extend my gratitude to the Manager, the reception staff and the Food & Bev/Restaurant staff, especially Sylvia