戈蘭高地酒店(Golan Hotel)

I was being generous in my rating. Location is a 5, pool is a 5 however, service is a 1. Everyone is in a bad mood except the mechanic/maintenance man. He can to the room to check on something and was pleasant. The staff needs a workshop on his to smile. Other recommendation is replace the carpet throughout the property. Old, dirty and gross. The breakfast buffet provides a large selection but no fresh fruit. In a country that supplies Europe and Africa with fresh fruit they served canned fruit. Not a banana, apple, orange? And, no dates? So disappointed. Place need refreshing!

Hotel has great location and offers beautiful views of the Sea of Galilee and decent buffet style meals. Like others have stated, the dining staff was not that pleasant...seemed put off when asked to assist.

The hotel has stunning setting on the kineret and an amazing pool which was lovely to sit around. All of the staff were lovely and the breakfast was good, but by the usual high standards in Israel it could have been better. I would rate the hotel a 3/5 but the holiday itself definitely brings up the rating . The only thing I would say is that the rooms did not so much like the pictures, but they were nice even still. The hotel is in a fabulous location and we were able to access Aqua Kef and two amazing, authentic Israeli restaurants nearby.

This is the worst hotel i experienced in Israel, by far. The pictures are outdated, the service terrible, and the price is completely disproportionate to the product ($250 a night). Someone entered my room TWICE without knocking, warning, reason, explanation. AVOID AVOID AVOID AVOID Additional comments: Zero offers of guidance at check-in on the facilities or the town and its activities; nobody at the door; attendants at pool hanging out and never approached you ad you entered pool area. AVOID

Great stay. Everything was good, except parking was an issue.

Whilst some staff appear to care about customers, others are surly and unhelpful. The hotel was generally disappointing. My room was quite dirty when I arrived, there were food remnants on the carpet and thick dust on the bedside table. The general appearance of the rooms is poor. They are dark and tired with scuffs on the walls and dirty grouting and ceilings in the bathroom. The overhead shower didn't work. A staff member entered my room abruptly in the afternoon. The reason for this was unclear and left me feeling uncomfortable about security in the hotel. The restaurant was reasonable but mostly buffet service with little hot food. There was noisy building work taking place while I visited. Combined with the lack of internet access in my bedroom and very strong perfume smell in the lobby, working in the lobby area left me with a headache. I will not come back here.

Stayed 1 night only (that was enough) on a group tour through Isreal. My room was worn out, tiny with dirty carpet, drapes and a bathroom no bigger than a closet. It was uncomfortable and definitely not 3 star hotel in my opinion. Tiny elevators that make checking in and out extremely difficult and stressful. Breakfast buffet was waste of time as nothing looked appealing or fresh. :( -

This is basically a tour hotel and fulfils that purpose well. It is modern and has great views of the Sea of Galilee. Indeed there is an attractive swimming pool overlooking the sea but this was not being used when we were there. The hotel is away from the centre of town and the holiday areas so there is not much nearby apart from offices and a few shops. The inside is functional with the lobby often filled with suitcases. Staff are not particularly helpful. There is a bland bar which is certainly not the place for a romantic drink but fine to meet friends. Our room was downstairs but still with good views over the water. It was comfortable and large with a small bathroom, in black, and cheap toiletries. The bed gave us a good night's sleep. Food was taken in a large buffet restaurant and was the usual Middle Eastern fare with mixed fresh salad starters and hummus followed by an uninspiring meat course. Maybe not the place for a couple to stay but if you are out all day on pilgrimage with others then this is a good base.