I recently stayed in Hotel Milano Castello ( 3 weeks ago) and I feel I must this nightmare of an experience. I booked this room fairly last minute and because of it was charged a ridiculous amount (paying 400+) for a hotel room that contained cheap paper-thin towels, little to no bedding, in an all-white room that looked something like holding cell. Nevertheless, this is not why I am writing the review. Apart from the fact that I was being ridiculously ripped off, I want to talk about how the hotel manager kicked me and my boyfriend out of the hotel at 4 in the morning, and tried to force his way into our hotel room (to do honestly I can't imagine what). On July, 29, 2022 we returned to the hotel at around 10 pm sitting in the lobby exchanging quiet conversation about our trip to Milan. Next thing we know the night concierge approaches us, almost seething demanding we explain if we had taken anything from the supply room?? My boyfriend and I looked at each other and then him, dumbfounded as to what in the world he's talking about. He starts trying to follow us to our room, trying to snatch our hotel key away, all the while but of us are trying to explain there must be a miss understanding, as we had nothing to do with missing hotel property–– we found out later another guest had stolen alcohol from the bar. He tried forcing his way into our room, to which my boyfriend objected, screaming at us ”Go f*** yourselves” completely unprovoked. Genuinely seemed as if this man was having a mental breakdown and we happened to be in the wrong place at the wrong time. He then tells us he's going to turn off the electricity in our room if we didn't leave within 30 minutes. At this point, its almost 2 in the morning and both of us have nowhere to go having assumed we would be staying in our reserved room. The concierge then tries charging us for non-existent items from the mini-bar which we hadn't consumed, and after 20 minutes of back and forth he decides he's not going to charge us for fake charges (what a relief?). After physically pushing us out of the hotel, insisting we must find somewhere else despite having already paid for this night at the hotel. I have never been reimbursed, never been contacted despite having attempted to contact them. In short, I can't believe a hotel with this reputation would allow a person as insane as this (flip-flop wearing) night manager to be apart of their staff.
88 評價