Horrific Experience – Removed from Hotel for Reporting Noise I am deeply upset with my recent business travel stay at this hotel. If I could give ZERO STARS, I would. From the beginning, I had issues despite requesting a quiet room in advance. Instead, we were placed in a room facing the interstate, and the noise was unbearable. The next morning, we were thankfully moved to a different room, but that night, we were repeatedly woken up by loud partiers outside of the hotel lobby( on Hotel property) . At 4 am My husband had to speak to the front desk, but the staff was unwilling to address the situation, so he had to go outside and ask the people to quiet down himself. The situation worsened the following day. After returning from our business meetings (this was a business trip), we were greeted by a loud party in the room next door. I called the front desk, asked for the manager and was told no manager was on duty on the weekends . The person I spoke to suggested they would give the guests a warning, though it’s unclear whether they actually did. The noise continued, so I knocked on their door very politely, even wishing them a happy birthday, and asked them to be considerate. They said they were leaving soon, and things did quiet down – but then we received an outrageous phone call from the front desk, warning us not to knock on the neighbor's door again, or we would be removed from the hotel! To my complete shock, about 15 minutes later, the Milwaukee Police Department knocked on our door, informing us that we were being removed from the hotel. The officer told us that management had ordered our removal from the property. Keep in mind, from the time I asked my neighbor to be considerate of the noise to the time the police knocked on my door was less than 30 minutes. I was in tears, in complete disbelief, and in utter shock at how we were treated. As an Honors member of the Hilton brand, I never expected to be treated like this, especially when we had done nothing wrong but ask our neighbors to be considerate. To make matters worse, the front desk clerk who facilitated our removal falsely claimed to be a manager and refused to provide her name. She even lied and said we were warned twice. We were escorted off the property by the police and left to find alternative accommodations late at night. Adding insult to injury, despite my repeated attempts to contact Hilton Corporate (I actually have a case number) and the general manager of the hotel via phone and email, I have received no response. This lack of accountability and decency is absolutely appalling, and I remain in shock over how we were treated. I am extremely disappointed and feel utterly disrespected by this entire experience. This is not the service I expect from Hilton, especially as a loyal customer and Honors member. If you’re staying for business, do not stay here. If you are here to party, this is the place for you. This hotel doesn’t care about their guests, and apparently nei
不錯
115 評價