希爾頓花園酒店-米蘇拉(Hilton Garden Inn Missoula)

Found a random charge on my credit card from the hotel. When I called, they said it was a parking charge. It says free parking on the booking. This was never mentioned at check in either.

Kudos to your desk clerk Kayla!! We checked in Monday and she was courteous, Friendly, cheerful, and very helpful.

We expected bar and restaurant open, as advertised! We would have spent much less for a room had we known we’d still have to drive for supper. Toilets are very low, hard on 80 yr old knees, and the blinds do not go up and down. Won’t stay again.

The room had no hanging pictures, white walls that matched the ceiling and one accent wall. One of the base mattress covers was ripped, the furniture was horrible. Not what I expected from a Hilton! Shame

It started waiting on room to be ready. Checked in went to room but around 11pm the people next to us got back and we're so loud it sounded like they were in our room. I called the front desk and told them they called but nothing changed. Went to front desk asked for a new room so we could sleep. Staff was reluctant and didn't seem to want to help but let us have a queen bed room. We had to leave our king jacuzzi room for a less comfortable room because our crazy drunk neighbors. The new room we got had a coffee machine that was moldy and nasty and the beds were hard. It was not the stay we were hoping and we will not be returning. Staff was not that helpful during all this.

convient

I appreciated the free hot tea and coffee down stairs. The Desk gal was friendly and helpful. The cleaning crewmen were friendly. The room would get warm enough, wifi was good.

Check in time was at 3:00 PM. We arrived at 3:30, and the room was not ready. We had to leave and come back later to get our room. The front desk staff did not seem to care about this issue. I would like a discount on my room because of this difficulty.

The location was convenient for my visiting purpose. However, would've liked to see the hot tub as was advertised.