藝術獨特精品酒店(Unìco Boutique Hotel d'Arte)

Nice view. The room is very clean and large enough for a couple.

Beautiful hotel, but the overall experience was a let down. We splurged on one of the nicer rooms, which we never do, but the idea of a private hot tub, water views, and a massive shower were quite appealing for a special occasion Our shower never quite drained and actually leaked out the sides opposite of the bathroom into our bedroom. The team was able to fix it the next day, although it was quite inconvenient as we had to be out of the room and unable to use the shower for an extended period of time Unfortunately our hot tub never got warm and we were unable to use it. The first time we mentioned this, they said it takes a long time. The second mention, they said they’ll take a look the next day (one of the two nights we were there). The next day, they “fixed” it, but turned it off before they left. It takes many hours to warm up and therefore, missed out again. Nina, at the front desk told us many inaccurate things throughout our stay, mostly involving the hot tub. On numerous occasions, mostly when requesting her in our room for the shower or hot tub, she was unapologetic and kept saying, “I didn’t know” while blaming her teammate from earlier in the day. Through these mishaps, we kept Nina and her teammate apprised as we were so disappointed and wanted a little bit of human empathy. My partner and I are both in customer service and just overall felt let down. Nina said she called the owner, Monica and “all” she would offer were complimentary aperitifs on the rooftop. We asked to speak with the owner or a manager and she begrudgingly told us we could email the main email and it would connect to Monica directly My partner sent an email and after a few days of not hearing back as promised, he sent another email asking for an update. The email kicked back and we were BLOCKED!!!! We sent the same email from my email address and notified them that we were blocked. We received a response the next day. There was zero accountability and the response was as if they never even read the original email and only defended by saying they watched Nina on the cameras and that she’s entitled to making mistakes. First and foremost, most of the encounters were in our room; hopefully not insinuating cameras are in our room? Second, although Nina impacted our overall experience heavily, the email wasn’t targeted at her; it was more about the shower overflowing into our room and the hot tub, which we paid so much for, not being usable. Neither were acknowledged in the response Drumroll please: about a week later, Nina called and then emailed me from her personal email threatening us. See attached. I would NOT recommend this hotel because of the overall lack of customer service, empathy and most importantly, integrity from the person representing the hotel and your first impression

房間設計很差，有兩個電源插座🔌幾乎什麼都沒有，浴室有暴露的淋浴，零隱私。建築師或業主將房間設計得更符合自己的品味，而沒有考慮到顧客。 2分 我真的不推薦。飯店內他們稱之為藝術品🖼️，但他們是鮮為人知的畫家👨‍🎨。

從各方面來說，這都是一家真正獨特的酒店……是朋友推薦的，從我們到達的那一刻起，我們就知道這個位置值得擁有，大面積的綠地、現代化的游泳池、背景音樂、方便的停車、吸引人的主房間；這一切都令人驚嘆。我們受到了友善、友好、樂於助人且非常「友善」的工作人員的歡迎，特別值得一提的是「夫妻」Cinzia 和 Veronica，但事實證明，每個人都是模範和熱情的。我們選擇了最大的露臺和按摩浴缸的房間，非常溫馨，乾淨，舒適；早餐每天都有不同，很棒，準備得很好！簡而言之，我強烈推薦給大家，在蒙德羅，這個結構肯定仍然是“白蠅”，品質和放鬆有保證！

幾年前我在一個電視節目（4家酒店）中發現了這家酒店，今年我在這家酒店住了9晚。我不得不說，它超出了我的預期，並且以所有酒店都應該管理的方式進行管理。飯店很小（有 8 間房間），而這正是我們想要的。這裡的差別在於（一如既往）員工。從一開始，善良的莫妮卡就不讓我們缺少任何東西，並且總是隨時為我們服務。即使唯一的問題（我稍後描述）無法找到，人們也可以看到即使不可能的事情的承諾。除此之外，我想提一下 Cinzia，她是工作人員中的一員，她保證每天早上都有不同的早餐！一種比另一種更好，提供您通常在經典自助早餐中找不到的東西。但所有其他合作者（感謝 Matteo、Pierpaolo、Veronica 和 Elena、Antonio 和 Fabrizio，以及樓層女士 Rita 和 Olimpia）也讓我們感覺很糟糕......更多！這是一個絕對值得再來的好地方。這裡我來談談我們遇到的唯一問題。我們的房間很壯觀，有一扇窗戶可以直接看到蒙德羅灣。一個奇觀......然而，問題是在大海和酒店之間有一條蒙德羅鎮的小路，在這裡可以感受到夜生活以及如何。第一晚之後，直到凌晨 3 點，我們都能聽到煙火、賽車、年輕人在屋外大聲爭吵，最後飯店經營者沿街扔玻璃盒子。第一次之後我們就安排了耳塞這樣我們就可以睡覺了。我必須說，這是我一生中第一次發生這種情況，因為我通常睡得很沉。這顯然不是酒店的錯 - 也是因為這個原因，我上面的讚美詩和 5 分的評級 - 但也許他們可以考慮在未來投資購買具有更好隔音效果的窗戶。其餘的如前所述。 110並對結構和整個團隊表示讚揚。

這是根據我在這裡住了 4 晚的經驗得出的。根據評論，我抱有很高的期望，但我感到非常失望。我們的房間有很濃的化學氣味，我們睡在裡面。我要求換房間或退房，但他們已經滿了，不允許我退房，否則我會沒收我的錢。接下來的幾天我睡覺時窗戶和拉門都開著，他們幫我換了一晚。我住宿期間最令人反感的部分是我收到的服務，因為我擔心房間裡的氣味。工作人員讓我成為了合作夥伴，儘管我對這個問題非常友善和冷靜，但我感覺好像是我在彌補並帶來了不便。因為這是一家小飯店，接下來的三天我覺得被忽視了，也從未被問過一切進展如何。最重要的是，房間非常吵鬧，因為它靠近廚房。我們整個晚上到早上都能聽到嘎嘎聲和噪音，這意味著我們根本無法入睡。我相信，如果這裡的客戶服務更好，我的住宿體驗可能會大大改善。這次旅行在歐洲住過10家酒店，這是迄今為止我經歷過的最糟糕的一次。

prachtig uitzicht, kamer en gebouw zeer schoon. Ontbijt: heerlijke koffie en lekker ontbijt, maar zeer weinig aanbod qua keuze en qua hoeveelheid. nieuwe verkeerssituatie -＞ met eigen auto (bijna) niet te bereiken (zelfs receptioniste kon de route niet foutloos uitleggen). inrit tot hotel/parkeerplaats zeer smal door parkerende auto's op toegangsweg. Geen bezoekers op kamer, bij pool met extra betaling. geen service bij de pool. geen sleutel voor de buitendeur. Deze wordt altijd door receptionist(e) geopend. Net als in gevangenis. We voelden ons opgesloten. Bij de pool lagen houden planken los -＞ gevaar voor wonden aan de voeten door spijkers e.d. Geen service op mooi dakterras -＞ er zat nooit iemand (langer dan 10 min). 1 receptioniste kwam niet gastvrij over. Kamer: mooi uitzicht, ruim, schoon.

一切都維護得很好，現代化的房間配備了您需要的一切。我們住的是高級房，露臺上有一個水力按摩浴缸，我們度過了一段愉快的時光。優越的地理位置，游泳池和超級新的酒店。工作人員非常有禮貌和友善。這是一家精品酒店，所以不要期待兒童遊戲或類似的東西，這裡有藝術品和輕鬆的音樂。強烈推薦

飯店維護得很好，有8個房間，雖然我覺得標準房（有海景）比高級房（房間裡有浴缸，但沒有海景）好，但早餐選擇不是很豐富但品質很高。非常乾淨，房間是婚禮的禮物。小心預付款......一對夫婦本來應該和我們一起去，但他一周前因事故接受了腿部手術，因此他們無法參加，並且他們扣留了三晚中一晚的費用（儘管發送報告等）。還是不錯的地方