蒙羅維爾匹茲堡東紅頂Plus酒店(Red Roof PLUS+ Pittsburgh East - Monroeville)

Everything was horrible about the hotel and my stay. Would not recommend it to any respectable person.

Staff are friendly. Room is spacious and clean. Data signal is bad and Wi-Fi connection is terrible.

To begin with the check in process had issues in the system and the receptionist took 15-20 mins to get the process going late night. Simple issues like one set of towels when the number of quests mentioned are more than one. The room has bad odor smell due to dampness or no air circulation. The room lamps are out dated and do not work. The coffee at the front desk is so stale evening during early morning hours. No one seems to care on maintenance. Over all very bad experience and not satisfied at all with the overall maintainance.

There is a sign out front that says new rooms. The rooms were far from new. The individual working the front desk was far from friendly, it could be that the people he checked in before me were difficult. I do not like the policy that you have to tell them that you did not use the safe for them to take the $2 fee off your credit card. The room was small and smelled of stale cigarettes. All of which I could have lived with but the major problem was a weird brown streak running down the wall of the bathroom. I did not want to think what it could be. The whole room just didn't seem like it was clean. It was a cheap hotel but I would have hoped for a cleaner room.

The first room we had smelled like urine, the floor was sticky like it hasn’t been cleaned, there was a hole behind the bathroom door and I’m not sure if it happened to every other room but we lost power for a good 2 minutes and I literally mean all the lights went off in our room including the WiFi. After we asked for more time, we just happened to see the manager and I requested a new room she smelled the room and immediately gave us a much better room.

It took half an hour to check in. I arrived at 305pm, because check in is at 3pm, but we had to wait for them to update their computer. They gave us a key that didn't work. Went back to the lobby three times and this time he went up to the room with me but he couldn't even open the door. We asked the maid to use her key but hers didn't work either. After he couldn't open up the room he assigned us, he walked down the hall and tried another room. He couldn't open the second room either. He then called another employee, as we were standing outside in the cold, and the other employee ran back to the lobby, got another key and came back. He finally opened the door to the second room but the door was faulty. The hinges were loose so we had to lift up the door as we opened and closed it in order to make it work. I pointed out the door issue but he said to just lift it and deal with it for one night. Finally settled in the room and after an hour or so I finally fell asleep for a much need nap. He woke me up with a phone call to ask how the room was. At that time, I hadn't had enough time to assess the room and I was further aggravated at being woken up. The shower screams. The plumbing screams in a loud shrill as we used the water for a shower. The bed smells. The mattress had a smell of body odor. We had to sleep on top of the covers and used our own clothes as a blanket to stay warm. The people in the next room were fighting until 1030pm. More fighting at 130am woke me up again.

You get what you pay for ... and in my case I paid for 2 nights even though I only stayed 1. They refused to refund the second night. I checked out early due to the rear parking lot serving as an after-hours club until 4:20AM.

The hotel was not up-to-date. There were splatters of drink on the wall and near the door. The bathroom toilet struggled to flush. The TV was small, and the overall appearance was dingy.

The key card to the room did not work even after switching the card. 20 minutes later I was issued a different room.