貝思貝斯特韋斯特優質套房酒店(Best Western Plus Bass Hotel Suites)

The room was clean and the hotel staff friendly; however, the indoor pool was ice cold and did not look or smell chlorinated and the hot tub that was listed on the website as one of the amenities was gone. The hotel had a sign that the hot tub was not working....I guess not because it was gone. The doors leading outside the hotel from the pool area could not be accessed with the guest key, and the hotel could sure use some outdoor maintenance.

We have stayed in this hotel many times when visiting family in the area. The last time we stayed here was in December. The condition oh the hotel has gone down in the last 6 months. We actually happened to be given the same room for our last 2 visits. Things just looked overall neglected and worn in the room. Particularly in the bathroom. On the exterior of the building bushes had been dug up and left in the beds without being taken away and replaced. This did not look recent either. The pool was closed with some caution tape that had blown down and was now part way in the pool. There just seemed to be an overall neglect to the property.

The staff were nice, however the property was less than appealing. The shower had a large crack in the bottom that buckled if you stood to close to it, the pool was disgusting cloudy with slime and other things floating around, the pool area was poorly kept with old bandaids on the ground, no lights, and no towels. Then when you went outside it was also poorly kept trash all around the outdoor tables, the chairs all had rusted and buckling legs, the grass was extremely high and unkept in that area as well. Overall the room was okay the entrance and breakfast area seemed clean (I did not eat any breakfast at the facility, but it looked clean from a distance)

Very nice olace to stay. I didnt like it that after making and paying for my reservations, i had to pay another $100 deposit when i got there. Things likw thia should be put in bold letting and stated clearly ahead of time. Other than that it was amazing and the beds were very comfortable

I honestly don’t know why some of you people leave this place a bad review. I have stayed here 2 weeks in a row and will be again till out job in Leeds is done. This place is very clean and well maintained,rooms are cleaned and beds made EVERY DAY unlike some other places. The breakfast has so many choices and is delicious. And the staff is absolutely amazing very well done all of you

Not good! Half of our room had no power so electrical sockets and lamps did not work. Hot Tub was out of order and had been for a long time. Also, my husband came home with bedbugs! BEDBUGS! Will not return to this hotel EVER!

Several restaurants nearby, easy walking distance. Comfortable bed and bedding. Not as clean as I expected for Best Western. Requested the floor in room to be vacuumed. My feet got dirty walking on it barefoot. Patched wall in bathroom had mold. Requested toilet repair for high pitched noise after flushing. Spa, business center and juice machine out of order. Maid cleaned only before 10:00 AM. Otherwise fresh towels were left in a bag outside door. I would not stay here again.

The hotel pool was “open” but it was disgusting. The hot tube was out of order. The concrete around the pool was busted. No filter running and the water was green. I found molded food behind the couch and under the bed. The room had a strange odor also. Overall very disappointed in this.

Staff displayed terrible customer service. Had to change rooms 3 times. Lock on door inoperable, pool smelled like dirty pond water, ac didn't work well, couch bed had nails sticking out....awful experience all around. Negative 5 stars