My husband, two friends and myself booked the two bedroom apartment at this hotel and I specifically asked if the unit was fully air-conditioned. The lady told me that it was. When we got into the apartment, ONLY THE MAIN ROOM AND LOUNGE WERE AIRCONDITIONED. Very angry that the person who I was dealing with did not say ”only one bedroom is air-conditioned”. I can assure you, I would not have stayed there. When I complained to reception that the second bedroom was not air-conditioned after I was told that the unit was ”fully airconditioned”, she said that it ”was my interpretation of fully air-conditioned”. Now I was even angrier. Reception later called and did tell us that we could get a full refund if we found another hotel. It was now nearly 4pm, we were so tired, we just gave up. My husband and I stayed in the second bedroom with no air-conditioning and IT WAS HOT!! I will never stay in Direct Hotel accommodation again. Can I also say that the plates were dirty. We picked up four plates to wash before we ate (as I don't believe the cleaners actually clean anything), and there was hair on the fifth plate! (We have photos) . I suggest you be careful when booking at this hotel - their sales people do not tell the whole story. Very, very disappointed.
不錯
103 評價