Although rated as a 4-star hotel, and although the garden, pool area are pleasant but not exceptional, the rooms themselves are tired and bathrooms very dirty, buffet breakfast is uninspiring, most staff untrained/offhand, so we concur largely with the negative comments from previous guests (eg: MarionC, Empi, 195adrian, hkh219.....), some dating back several years, indicating management evidently does not care. The restaurant is often closed to residents unless previously booked, because of external functions, which is the last straw after a long drive. When we complained, we were fobbed off by assurances that updates/renovations were planned for the next winter/next year, but interestingly, the same comments had occurred year after year, so were manifestly untrue. Accordingly, we asked for a 15-20% discount to price levels corresponding more to a 2-star hotel. This was refused on the grounds that then ”all our other guests would want the same”(!) so we checked out early and found a better alternative nearby. I am also submitting this commentary & photos to the local tourist board/Chambre de Commerce with the suggestion that they revise the hotel rating downwards until the promised enhancements are actually implemented. Photos of bathroom between toilet & bidet: + as on arrival ( ..... 951) + after my preliminary washdown with handtowel ( .....836) + after ”scrub” by hotel staff 2 days later ( .....956)
滿意
60 評價