格里莫斯酒店

2022 年 8 月，我們在這裡住了三晚，每晚支付了 925 美元的小飯店房間。我們於 2022 年 2 月底全額付款。 小房間每晚 925 美元，沒有手機訊號，可以看到採光井的磚牆。我們有四個人：兩個小學生，兩個大人。 當您每晚的費用接近 1000 美元時，抱有很高的期望是合理的。我們期望花很多錢得到很多。房間令人失望。裝飾很舊而且很明顯，我的感覺是重點是利潤，這對那些在幾天之外花費稅後收入的旅行者來說是不利的。房間的價格是我主要的反對意見。 這個地方的工作人員似乎都是 20 多歲的年輕女孩，她們很可愛，不遺餘力地熱情、樂於助人、樂於助人。 床上配有床單和被子——沒有床單也許是為了節省洗衣費用。這對我來說有點噁心，但也許其他人不在乎？每個人都有自己的。房間很緊湊（很小），可以看到磚牆。這意味著自然光非常少，營造出一種「洞穴般」的氛圍。由於靠近餐廳，因此深夜會很吵。 早餐相當不錯。您可以從一系列不錯的熟食中進行選擇，但自助服務的選擇有點不盡人意。同樣，提供的水果品質相當低，而且水果最便宜；瓜類、柳橙和西瓜，一些麵包和一些小糕點和優格。每晚 900 美元以上也許應該有漿果、堅果、質量不錯的麥片和麥片、質量更好的糕點等。 雖然我們住得很愉快，但我們離開時感覺對我們來說沒有價值，其他人可能會有不同的感覺，特別是如果他們的房間更好的話。管理層為客人提供「折扣」滑雪通行證（我認為退休金會收到分配的滑雪通行證。）但它們並不便宜，因為它們與前一天晚上在網上購買門票的價格相同。 有一個漂亮的休息室可供客人使用，但晚上 8 點左右就關閉了。這很奇怪，因為大多數人都去布勒滑雪。您唯一可以使用休息室的時間是晚上晚餐後，但目前無法使用。上午10 點退房的客人可以在退房後使用這個休息室，這對於那些需要它的人來說無疑是極好的（我們不需要），但是那裡沒有為這些客人提供茶或咖啡設施- 那些付了高價的客人… 很棒的是，所有房間都配有小酒吧橋和水壺，但同樣，只提供最便宜的速溶茶和咖啡（據我記憶，泰特利和雀巢咖啡）。再說一遍，如果您每晚收費 200 美元，這絕對沒問題，但當每晚收費接近 1000 美元時，您可能會感到失望。 本質上我們覺得我們被照片和價格誤導了。對於這個價格我們期望更多。 總的來說，我喜歡這家酒店、工作人員、感覺、適合度

在過去的 20 多年裡，我有幸廣泛旅行（國內和國外）。在這段時間裡，我從預算到 5 星級住宿，有好的和壞的經歷，並且開始意識到一般酒店的一兩件事。例如，雖然我可能會形容一處房產破舊、過時且需要翻新，但其他人可能會形容同一處房產具有特色或舊世界的魅力。誰是對的？個人觀點，不值得爭論。 Hotel Pension Grimus 絕對不是任何標準的現代或豪華酒店。在旺季期間，您每晚需要支付 600 至 1000 美元才能入住一間提供滑雪進出便利的基本客房。它充其量是一家三星級酒店。酒店名稱中“養老金”一詞的使用非常明確。我們住在 19 號房間，它面向一堵磚牆。根本看不到高山景色。事實上，當你試圖了解天氣時，你幾乎看不到天空。如果視圖對您很重要，您可能會感到失望。我發現有很多因素會影響我將來是否再次入住酒店，無論是經濟型還是豪華型住宿。這不是工作人員，因為他們來來去去，所以他們不能可靠地衡量您下次入住時的期望。然而，關於工作人員的話題，我想說我們在 Grimus 遇到的那些人都很可愛。但對我來說，它是清潔和功能（意味著電器、燈泡、恆溫器等正常工作）。這兩件事高於一切。如果我別無選擇，只能支付每晚 99 美元入住經濟型酒店，但我有一個乾淨的房間並且一切正常，我發現我得到的基本滿意度與我每晚支付 500 美元入住更高檔的房間時相同，那就是也很乾淨，一切正常。我們在 Grimus 的房間很不干淨，有很多東西不能正常使用。浴室尤其令人作嘔。我們有一間水療套房（是的，可以看到磚牆）。在水療浴缸的角落架子上，有一塊用過的肥皂和兩個 3/4 的空洗髮水和護髮素管。水療浴缸的外圍覆蓋著一層厚厚的灰塵和絨毛。看起來自 2019 年滑雪季以來就沒有清理過。除此之外，到處都可以看到長長的黑髮毛囊——在梳妝台、水槽、水療中心和地磚上。馬桶座圈也不再穩固，片刻後向一側漂移，這樣你的皮膚就會接觸到陶瓷碗。不是一種愉快的感覺。正如另一位評論者正確指出的那樣，小冰箱（位於壁櫃內）已關閉。為了省電？當你擦掉冰箱頂部厚厚的灰塵層，走到它後面的電源插座並打開它後，你意識到它很可能因為它發出的噪音而被關閉了。它看起來像 80 年代的電器，聽起來像 o

If you value a good experience, Grimus will make you think that service doesn't exist. You'll feel like you own them and they make you a favour. The attituded there is so unwelcomed. Particularly the guy at reception was at his best showing the coolness and arrogance. No, they will not show willingness to accommodate requests, we just gave up. They will not greet you with a smile and make you feel like they are trying extra mile even if they can do nothing. They are very good in brushing off and walk the corridors with indifferent faces. One example, they missed room clean up, no apologies (I suspect they moved don't disturb sign (it's a weird sign outside), although we requested cleaning just before we left. They didn't bother to check if there was something wrong with that sign. Anyway, after long day, fist response was that cleanup would be tomorrow (and don't ask for anything else). Removing dirty towels by hotel person who is not in housekeeping? That was particularly difficult. And yes, after begging for clean plastic bags I had to change rubbish bins myself. Do not ask for help with luggage, they will refuse and there is no lift. Response is "no one is available" (and they will not give you a chance to think maybe someone will be available later). On a last day I had a minor injury and we asked about using hotel car to drive luggage to the bus stop. The attitude of reception guy was like how you even dared asking this. There is only one person who stands out, hotel housekeeping manager, lovely lady who does smile and makes you feel that she cares. Location is great, facilities are ok, food is good, building needs a good maintenance (rooms are tired, difficult to adjust hot water, leaking roof at the restaurant). Given a lack of decent accommodation options, this is the second time we decided to stay at Grimus. But this time, it is the attitude of hotel staff and lack of service, which stops us from coming back next year.

Lovely old traditional Austria-in-Australia hotel. The rooms and cleaning are a bit tired since expectations have improved and Hans is dead, plus the inevitable updates required of an old, but much loved property. The current manager Lotte (Han's wife) seems to run it on a bit of a tightrope: understandably they can't get decent staff (all the cleaning staff are 3rd world people who have different hygiene standards, and I think Lotte finds it impossible to find good 1st world ones on her lowest-cost-possible wages in Australia, or maybe won't employ enough of them - not sure). I hope her son the Olympian Anton realizes he needs a lot of capital to invest, fix the property and employ 1st world, cleanly conscious staff and pay them more. The location is beyond excellent if climate change doesn't kill the snow on the mountain. Their heyday was the 70s and 80s, I hope they can recreate it (Anton gets it I think via the fantastic coffee - expensive because it's on mountain but totally worth it for a coffee or hot chocolate!)

Pros: Reasonable stay; close to the snow and great coffee shop below as well as good breakfast! Had a lovely dinner here too! Drying rooms and associated ski hire was great and easy to use! Con: in our room the toilet wasn’t working and the entire hotel was full so had to use communal toilets for 2 nights before getting moved to an upgraded room for our last night. Would’ve expected some financial refund/voucher given our room wasn’t as described nor liveable despite paying. Gifted a $50 bottle of wine instead.