查爾斯頓美國長住酒店 - 愉悦山(Extended Stay America Suites - Charleston - Mt Pleasant)

This is our first visit to an Extended Stay Suites. We came to visit SEWE event in Charleston. The electrical outlets in the Kitchen and bath failed to work. The Shower was pathetic. Overall, the facility was disappointing to my wife and I. We don not plan to visit this hotel again.

Matthew, the manager, gets kudos for managing this property well. He is well-spoken and well-mannered, as well as responsive and conscientious. He was helpful to me. The room was like a studio apt, and I made use of the kitchenette for a couple of meals. I didn't have much of the breakfast provided, but the coffee was excellent. I stayed two nights so I could visit Patriots Point and Ft. Sumter. This hotel is very conveniently located for those activities--less than 2 miles away. Additionally, I could walk to the local supermarket and eateries. The property is just over the Cooper River Bridge from Charleston, to the north. I was so glad I decided to stay there. I had everything I needed.

They have fridge and stove top but no pots or pan. No silverware, cups or plates either. But what bothered the most is that I jad to sleep with wet hair. They don't provide hair dryer.

Overall was a very enjoyable stay but breakfast was as minimal as I have ever seen, could provide a little more. And room TV's small size is REALLY behind the times, definitely need to upgrade.

Pros: -Friendly Front Desk Staff -Location Near Several Restaurants, easy access to highway into Charleston, walking distance to Waterfront Park -Affordability -Pet-Friendly for our floofy boy Cons: -Outside door handle on room door was loose -Room showed some age (worn counter tops) -Few pillows on the bed, and small (requested two extras at front desk but was told they did not have any extras)

Booked 3 separate rooms for approx 2 weeks. There were roaches in 2 of the rooms including waking up to one in the bed! Also, this reservation and another Extended stay reservation had booking issues 3 separate times in a 2 week period in which I had to be on the phone for several hours to resolve because the hotel was missing the confirmation numbers even though the rooms were paid for.

I can’t give a review of the property because my reservation was given away. My family and I were scrambling at 11 o’clock at night in an unfamiliar area to find other accommodations. The staff offered no explanation and there was no offer to help find other accommodations.

The staff at the front desk were super nice and friendly. They make you feel like family. We would definitely stay here again!

The room was dingy and dark. While it was “clean” it smelled like smells were being covered up. Glad we were only staying one night. A little uncomfortable with the surrounding area too