We’ve had a terrible experience at Bamburi beach hotel. Rooms: 2 of the rooms smelt like damp. We told reception and they aired it out twice, unfortunately the smell was coming from the air con. We were not offered new rooms. We continued to stay in smelly rooms for 11 days. My fridge did not work for the 11 days I was there and never replaced. The tv did not work for the 11 days I was there. Bathroom door was broken and did not close. Food: The food was the worst part of the hotel. The food was the same everyday. The salad, fruit and cakes were occupied with flies the whole time. Flies for breakfast, lunch and dinner. The salad was never really topped up and it would become soggy and warm in 30 degree heat. We ate a lot at the Sarova White Sands next door and the salad was kept on a cold plate with ice and it would be served by a waiter. The cakes and fruit were in a fridge so it was very fresh. We spent most of our time eating out even though we had paid for an all inclusive package. Hotel: There are two pools. We spent a lot of time at the pool at the back as it was much quieter but there were no drinks at the bar. Not even water. You would have to order the drinks if a waiter was around and wait a very long time! It was very busy and over the Easter weekend they did not have enough space in the common areas or even during eating times. The sun beds were never cleaned in the morning. We had to clean them ourselves. The entertainment was good. There was always a performance followed by some music which we did enjoy. Staff: Reception were unhelpful - very poor customer service. Chef Denis and Florence were great always checked to see if we needed anything. The cleaners for our rooms were great. I’ve stayed in a lot of places in the last 10 years and this has got to be the worst stay I have experienced. If you are looking for a hotel on Bamburi beach, we highly recommend Sarova or Travellers Beach Hotel & Club. Do not stay at Bamburi Beach Hotel!
Fantastic place , friendly, helpful staff. Hotel is very clean, rooms arę cleaned every day. The food is delicious and very diverse. Great swimming pools, you can choose the more crowded one or the quiet one where you can just relax , depends on what u currently need . Nice guys working in there , polite nice Bushmen Joseph or James , very nice , hard working people with big smile on their faces.Hakuna matata , no problem with any our request they face . Despite our previous concerns, i find Kenya a very tourist-friendly destination and the hotel itself is very safe. I will definietelly comeback very soon again .
Hotel has rude staff. Poor service. When on full board no lunch provision have to beg for your food. No water at times. Clean up room only after follow up. Poorly maintained sea front beach. I recommend staying at any other hotel of possible do not waste your money
對於想要捕捉姆特瓦帕城市風采的旅客來説,蒙巴薩黏巴達度假村是一個理想的選擇。酒店地理位置優越,距離班布里機場2km,距離Mombasa Train Station16km。到Arlom Kenya Safaris僅需步行很短距離。酒店坐落於Jomo Kenyatta Beach邊,附近還有很多景點包括Mnarani和Jumba la Mtwana。服務人員會提前為您準備好瓶裝水,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供拖鞋的客房浴室是不錯的選擇。可以去酒店酒吧,舒適的環境,可供您休憩放鬆。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。倘若您覺得酒店的餐飲服務無法滿足您的需求,附近的La Marina(其他)、Maridadi Restaurant and Bar(海鮮)和Camp Barnados Restaurant不妨可以試試。酒店休閑區提供了各類設施,您可以在這裏舒緩身心壓力。酒店的會議廳提供優質服務,是眾多商旅客選擇入住這裏的原因。酒店會為旅客提供便捷的禮賓服務。