慕尼黑溫泉酒店

我住過的最差的酒店!不要讓照片、高星和幾個好評欺騙你,就像他們欺騙了我和我丈夫一樣。最初我們預訂房間時,我們期望有一個寬敞乾淨的1+1房間,有客廳、臥室、廚房和浴室。但是當我們在接待處的時候,一位工作人員向我們解釋說,我們的房間完全不同,因爲“他們沒有根據圖片提供房間”,而是有自己的階段或級別系統,你甚至沒有知道預訂時您能得到哪一個房間。他們聲稱我們預訂的房間很小,幾乎不適合我四口之家和幾個行李(我們已經在海外旅行了一個月)在牀間或行李間都沒有地方可走,我說我甚至不能關門,因爲我們的房間太小了,我一點也不誇張。浴室的天花板和牆壁上到處都是蟲子,整個地方都散發着濃烈的香水味,掩蓋了以前在廚房和整個“舞台”裏煮過的噁心的肉味,最令人煩惱的是,我和家人以及行李都不能放在我們的小房間裏。在解釋說我們幾乎無法在這個房間裏呆上一週之後,我花了一個小時試圖說服接待處的工作人員要麼把我們原本預訂的房間給我們房間或退款我們的錢,他們說他們無法這樣做,因爲酒店已經預訂滿了,因爲我們在網上付款,所以不可能把錢還給我們。真是個騙局!經過一番爭論,他們終於同意讓我們先在我們付的錢的房間裏住一晚,然後把剩下的錢退還給我們。接下來幾天已經訂滿了。(如果你想知道,我們找到了一個我們喜歡的假期。)如果我們的麻煩只在那裏停了下來,我不會花時間寫這篇文章,但不幸的是,酒店的工作人員和管理層不得不再次讓我失望!早餐不是很好,食物很少,但更重要的是,我覺得我們在一個充滿蜜蜂和蒼蠅的森林中間,無論是在室外還是室內。不僅如此,還足以阻止我們安靜地吃飯。我的孩子們不停地尖叫,果醬罐子裏裝滿了蜜蜂。我告訴一位工作人員,她在5分鐘內又帶回另一個罐子,我及時地遇到了一些果醬,然後再擠滿了這些蜜蜂。如果酒店的門沒有打開,他們進來的時候我們就不會有這個問題了。更糟糕的是,我大女兒生病了幾天,那天早上開始覺得更糟了,所以她爸爸帶她去治療,只剩下我和8歲的女兒了。

Total score 8/10 Would recommend to stay again Room: Very stylish and functional. Nice touches and quality throughout. Bed was very comfy with good quality linens. Nice plug sockets but no direct usb for a newish hotel. Bring a travel plug. Only downside which was slightly annoying the room features advertised are not present. We were missing the sound system stated on website. Our original room had some stains, possibly blood or dark red nail polish on bedding. Upon informing staff nect morning we were upgraded for rest of stay. This was a nice gesture. The room has coffee machine but no tea facilities. We did ask in the night and were told it was not possible. However then next day a kettle was sent to the room. Bathroom: Perfect. Good shower and amazing bath. Really nice products. Restaurant Izayka was really very very good. V cool vibe. Music in the background. The food was outstanding and reminded me of a trip to Japan. The robata grilled chicken was outstanding. I felt the quality and delivery to be on par with Nobu and Hakkasan (london) Service Few blips here and there but overall. Staff were polite and helpful. Pool and spa Visually stunning and very nice. Overall a great stay in Munich and shall be recommending to friends and family.