Until today I was ready to put 4 stars out of five. But now just one, because the experience is just terrible (my hotel is am Olympiapark). The situation is the following: I came to the reception asking for room prolongation. At that moment I wasn't sure when I might leave, but I understood that I might need earlier termination. So I doublechecked at the reception whether there would be any fines in case I pay for one month but might need to leave earlier (in 2-3 weeks). The answer was that there will NOT be any fines. So I paid for the month, having an understanding that everything is OK and whenever I need I can check out w/o losing money. But today, when I went to the reception and said that I need to check out this Friday, it appeared to be that I can NOT cancel the reservation now w/o losing money because I needed to warn them 14 days in advance, prior to the desired check-out date... I absolutely disagree, that it's my fault, as I came in advance (by the way 14 days in advance and warned), asked about possible fines, received the info that there won't be any fines and trusted the information I received. But now they say it was my fault and that their policies can't be challenged. Unfortunately, the arguments I provide don't work. Just contacted their central office, hoping that the solution can be found. Maybe I'm stupid and don't understand something. I've never experienced anything like this before...
滿意
89 評價