Homewood Suites by Hilton Munster的評論

This was the worst experience I’ve had at a Hilton property. Our room didn’t have any paper or plastic cups for water or coffee. The “stocked kitchen” had 1 coffee mug, 3 spoons, 3 knives, 3 bowls, a spatula and a few pots/pans. We booked our room for 2 adults, 2 kids (age 7 & 9) and got a 1 bedroom suite with a king bed and sofa bed. The sofa bed had no linens. I called to the front desk to ask for a set and was told they didn’t have any blankets. That didn’t make sense, it’s a hotel and they didn’t have linens for the sofa bed? Apparently we were expected to sleep 4 in the bed… laziness is what it sounds like to me. The pool was fine other than they had no pool towels. Breakfast was gross. The sausage links were dry and shriveled. The hash browns looked steamed. Just gross. The room was clean and the bed would have been comfortable if we didn’t have 4 people in it sharing one blanket. We would have stayed elsewhere had we known the level of service we would have experienced there.

Had to change almost 2 rooms the room they had us in was beyond dirty , the second one was dirty in areas but I had housekeeping to come clean so I didn’t want to change rooms again , will not stay again !

We stayed one night while we judging for a competition. The suite was so beautiful, we wished we could stay! All the staff was warm and welcoming. Everything in the suite was clean and fresh. There is an amazing buffet breakfast. We highly recommend!

The poor area was dirty to the point where they had to drain the pool while we were there.

This was a nice spot breakfast was good room was good quietness was good location was good no complaints from me

My room wasn’t ready on time other than that I enjoyed my stay

Very dirty. Carpet noticeably dirty with lots of stains and different type of crusty food, some may even have been old puke. Everything was very dusty. Kitchen and dinning area overall dirty and hard floor was sticky when we walked in. This property gives Hilton a bad name.

My spouse and I traveled to visit family and decided to room here. No complaints at all. The staff was friendly and accommodating. The area is safe and clean. The rooms were spacious, clean and comfortable. Breakfast selections were convenient and appreciated. Minutes away from the south suburbs of Illinois and a short drive to the city. Right by the expressway. I’d recommend this location for those seeking a clean, safe, comfortable place to stay.

This was close to family we were visiting and close to shopping and food.

The Employees were VERY nice and helpful..!! Was quiet as it wasn't right on a thru street. Was the nicest place I'd ever been in. My room was HUGE..

I like that the hotel is very clean, it is very well designed to make people feel comfortable. I loved the suite. I could put things in the refrigerator, cook, make coffee, sit at the desk, watch TV, sit on the sofa. The towels were very clean too. Everything was perfect. I didn't like that the curtains could not close completely, and the outside light was so bright I couldn't fall asleep right away. People were talking, walking, making noise, while I tried to fall asleep. And I woke up to people walking at midnight, and my daughter said people were talking at 2:30 a.m., and they woke her up. But that was not the hotel's fault.

bug bite my nephew had to leave the room in the middle of the night

The hotel was great but the staff at night check in was rude and not helpful at all.

The bed closest to the bathroom in room 216 was bowed down in the middle a little. We are in our 40's but we both woke up very sore feeling.