A little disappointed with their cancellation policy. I made 2 separate bookings for 3 rooms for the same period for my family of 5 pax on the same day. 1 with 2 rooms and 1 with single room. Due to change of iternary, I had to cancel the rooms and booked other hotel eventually. The 2 rooms booking was cancelled and refunded without any issue. However, that single room wasn't able to cancel as the date for free cancellation was over (which I didn't realised, thought all will be the same). So it was my oversight on my part. Just to highlight this to others who have booked to take note that the free cancellation dates may be different even you booked on the same day.
翻譯